Sure Signal Stopped Working
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17-07-2017 04:10 PM
Hi sure signal recently stopped working, i get the flashing red power light and two solid orange lights.
Can anyone help??
What light sequence you're seeing:
Red Power Light flashing two orange lights solid.
Your speed test results from here.
Download 31.57 Mbps
Upload 10.85 Mbps
Your external IP address from here.
51.9.4.171
Your Sure Signal serial number:
42143143479
The results of a traceroute.
tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 * * * Request timed out.
3 * 11 ms 11 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 10 ms 9 ms be3-3106.psb-ir02.plus.net [195.166.143.140]
5 10 ms 9 ms 9 ms 195.99.125.142
6 12 ms 12 ms 11 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
7 10 ms 10 ms 10 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
8 10 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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17-07-2017 05:47 PM
What version of Sure Signal device are you using may I ask ?
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
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17-07-2017 10:42 PM
Hi it's a V3.
Thanks
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19-07-2017 12:48 PM
@SteCox - Your speeds, traceroute and IP address all look fine.
That light sequence usually means there’s a location issue, so I’ve reset this for you today and performed a resync – please leave everything connected for the next six hours to make sure this all updates.
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20-07-2017 11:15 AM - edited 20-07-2017 01:49 PM
Thanks @Jenny left it overnight still in the same state, worth me resetting it?
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21-07-2017 02:07 PM
@SteCox - It’s showing your Sure Signal made contact with the network at 1.44am today.
If it’s still not working, please reset the device.
Once you’ve done this if it’s still not working, please let us know what light sequence you’re now seeing.
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21-07-2017 06:27 PM
Hi just reset and light sequence is the same, flashing red power and two solid orange lights.
Thanks,
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23-07-2017 01:09 PM
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