Sure Signal Stopped Working

[SteCox]

Hi sure signal recently stopped working, i get the flashing red power light and two solid orange lights.

Can anyone help??

What light sequence you're seeing:

Red Power Light flashing two orange lights solid.

Your speed test results from here.

Download 31.57 Mbps
Upload 10.85 Mbps

Your external IP address from here.

51.9.4.171

Your Sure Signal serial number:

42143143479

The results of a traceroute.

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2     *        *        *     Request timed out.
  3     *       11 ms    11 ms  141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
  4    10 ms    10 ms     9 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5    10 ms     9 ms     9 ms  195.99.125.142
  6    12 ms    12 ms    11 ms  peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
  7    10 ms    10 ms    10 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
  8    10 ms    10 ms    10 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[BandOfBrothers]

@SteCox

What version of Sure Signal device are you using may I ask ?

[SteCox]

Hi it's a V3. 

Thanks 

[Jenny]

@SteCox - Your speeds, traceroute and IP address all look fine.

That light sequence usually means there’s a location issue, so I’ve reset this for you today and performed a resync – please leave everything connected for the next six hours to make sure this all updates.

[SteCox]

Thanks @Jenny left it overnight still in the same state, worth me resetting it? 

[Gemma]

@SteCox - It’s showing your Sure Signal made contact with the network at 1.44am today.

If it’s still not working, please reset the device.

Once you’ve done this if it’s still not working, please let us know what light sequence you’re now seeing.

[SteCox]

Hi just reset and light sequence is the same, flashing red power and two solid orange lights. 

Thanks, 

[Tash]

Thanks for updating us @SteCox.

The Sure Signal has connected with our servers yesterday afternoon. However if you're continuing to experience issues, please speak with us on Live Chat and we'll be happy to help ensure your location is set up correctly.