Sure Signal V1 killing internet connection

[jutting]

I have a Sure Signal (v1) and used to use it with a BT Home Hub 2 router without problem. I changed to a wireless ISP and as I understand that VSS is designed for wired connections, I tended not to use it too much as call quality was very poor.  I have recently moved back to BT and am using a TP-Link TD-8816 modem (bridge mode) connected to my ASUS RT-n66u router.  I am  finding that when I connect the VSS (initially it works and I can make calls) after a short peroid of time my connection speed drops dramatically and then the router's connection is lost altogether. It does this even if I don't make any calls.  I have tried the usual things like assigning a static IP and setting up port forwarding, hard reset, placing the VSS on a different floor to the router etc.   I have even plugged my old HH2 router, but with the same results. As soon as I unplug the VSS my connection is fine again.  As my wife run's her business from home and all her literature for clients has her mobile number on this is very frustrating.

[jutting]

The serial number is: 21224332615

Thanks,

John 

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[jutting]

Here's the data you requested, although can I reiterate what I said earlier, the SS has no problem in connecting and I can make calls, but eventually it kills my internet.  It will do this regardless of whether I make a call or not.

Speed test: Down 2.36Mbs  Up 0.36Mbs

Ping 54ms, Jitter 1ms

IP Address is 86.171.50.134

IPV6 Address is ::ffff:56ab:3286

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 router.asus.com (192.168.2.1) 0.574 ms 0.570 ms 0.636 ms
2 217.32.145.1 (217.32.145.1) 24.184 ms 26.894 ms 28.788 ms
3 217.32.145.30 (217.32.145.30) 38.193 ms 38.419 ms 38.368 ms
4 212.140.235.138 (212.140.235.138) 41.349 ms 42.766 ms 44.258 ms
5 217.41.169.205 (217.41.169.205) 46.741 ms 48.172 ms 50.124 ms
6 217.41.169.109 (217.41.169.109) 52.352 ms 51.318 ms 53.759 ms
7 acc2-10GigE-3-3-0.sf.21cn-ipp.bt.net (109.159.251.219) 54.720 ms acc2-xe-0-1-2.sf.21cn-ipp.bt.net (109.159.251.209) 28.103 ms acc2-xe-7-2-0.sf.21cn-ipp.bt.net (109.159.251.233) 83.533 ms
8 core1-te-0-3-0-3.ilford.ukcore.bt.net (109.159.251.163) 42.142 ms core1-te-0-4-0-17.ilford.ukcore.bt.net (109.159.251.53) 42.431 ms core2-te0-13-0-2.ealing.ukcore.bt.net (109.159.251.139) 45.217 ms
9 peer2-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.225) 44.708 ms peer2-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.126) 43.778 ms 46.640 ms
10 t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net (166.49.211.186) 84.100 ms 84.534 ms 84.563 ms
11 166-49-211-254.eu.bt.net (166.49.211.254) 53.630 ms 58.226 ms 55.681 ms
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[Gemma]

Hi John,

Is the Sure Signal connected to your router or the modem?

It does look like this is happening due to the internet speeds.

Thanks,

Gemma

[jutting]

It's connected to my router.

I do have slow internet, but I have used the same SS box successfully on a slower connection that this.  What I don't understand is that if SS is not being used then why does it slow my connection to a crawl and eventually cause the router to drop connection to the internet.  I have covered the following scenarios:

1) Sure signal not connected > download speed between 2 - 2.5 Mbs 

2) Sure signal connected

a. initial download speed between 2 - 2.5 Mbs

b. successfully make a phone call when SS lights are all on

c. Initial download speed after call is completed 2 - 2.5 Mbs

d. internet slows dramatically after a short period and eventually drops out

e. unplug sure signal download speed between 2 - 2.5 Mbs again

3) Sure signal connected

a. initial download speed between 2 - 2.5 Mbs

b. do nothing and wait

c. internet slows dramatically after a short period and eventually drops out

d. unplug sure signal download speed between 2 - 2.5 Mbs again

[Retired-Kay]

Hi jutting, 

The issue is either with the internet connection or the Sure Signal itself. 

Please try the Sure Signal at a friend or family members to see if it has the same issue. We will then know exactly where the fault lies. 

Thanks, 

Kay

[phil-ward]

Any update on this as I have added a new router and when I plug in the sure signal cable it kills my internet connection.

Any ideas?

[Ben_H]

Hi @phil-ward

Welcome to the eForum.

If you're using a Version 1 Sure Signal, please test an alternative power lead and Ethernet connection.

Many thanks,

Ben

[jutting]

The sure signal was faulty. Bought a new one (v3) and it is working fine.