Sure Signal V1 not connecting

[ged_ster]

Hi

My SS V1 has suddenly stopped working within the last few days.

Have solid 1st light and does connect to the internet with steady 2nd light and flashing 4th light.

Status will then look to reset/flash through all lights and start again.

Broadband is via BT Infinity and line/router stable for weeks.

Read the forum and looks like a possible issue either with BT or SS V1 firmware???

Ive gone through the motions of  resetting it as per the mods but no joy.

All BT kit reset and spare cable and port used.

All TCP/UDP port forwarding correct as per mods.

device placed in DMZ/no firewall

here's other info

s/n 21231784535

86.171.205.41

C:\Users\Computer>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     6 ms     6 ms     6 ms  217.32.142.5
  3    18 ms     7 ms     7 ms  217.32.142.30
  4     7 ms     7 ms     7 ms  host109-159-245-130.range109-159.btcentralplus.com [109.159.245.130]
  5     7 ms     7 ms     7 ms  31.55.165.241
  6     7 ms     7 ms     7 ms  31.55.165.109
  7     7 ms     6 ms     6 ms  109.159.250.178
  8    18 ms    15 ms    14 ms  core1-te0-3-5-0.ilford.ukcore.bt.net [109.159.250.141]
  9    15 ms    14 ms    14 ms  peer2-xe9-0-0.telehouse.ukcore.bt.net [109.159.254.126]
 10    14 ms    14 ms    14 ms  t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net [166.49.211.190]
 11    14 ms    14 ms    14 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *     ^C

http://www.speedtest.net/result/3384557922.png

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/94925897.png[/IMG][/URL]

i've not tried it on another broadband line as i really don't think thats the issue here looking at other posts plus it's not an option for me.

could a mod please take a look and advise?

thanks

ged

[Walczak]

Hi,

I have bought a new power supply and swapped it over and done a full reset but I still only have the power light fully on...when I reset the lights flash on each setting but don't come on afterwards.

C.

[Amanda]

Hi @Walczak 

Thanks for supplying all the information. 

I've made a few changes from this side. I now need you to do a reset: 

The reset button needs to be held in throughout this entire process

• Press and hold down the reset button for 30 seconds
• The LED’s flash once from top LED to bottom LED in sequence
• Continue to hold in the reset button and remove the power cable from the VSS for 10 seconds
• Keep the reset button held in and plug the power cable back into the VSS
• Wait for the LEDs to flash once from top LED to bottom LED in sequence
• You can now release the reset button

Thanks, 

Amanda 

[Walczak]

Hi

Done as above and still nothing - only first light steady on all others all off

C.

[DaveCD]

@Walczak 

I notice you're using a BT HomeHub.

Please ensure that the Smart setup is switched off on the BT HomeHub router settings if applicable and the following ports are opened:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

DaveCD