Sure Signal V1 not working after powercut

[Anneyc]

We had a brief powercut about 4 nights ago after which the suresignal stoppped working- just the power light on. Tried reseting in several times, followed the troubleshooter etc. (Internet is still working) Now the top 3 lights flash in a repeated pattern. Tried rebooting router, no effect. There is a green solid light and an orange flashing light on the back of it, where the ethernet cable is plugged in.

Rang vodafone, they weren't able to provide any help and said to ring our service provider. Rang them, (Plusnet) they weren't able to help either as don't know anything about sure signals, suggested trawling the forums for help, so here I am!

Have looked at port forwarding but all seems very complicated to my non techy mind- anyway  it was all running smoothly until the powercut. I don't know if it's relevent but we bought a new router just over a week ago (Netgear N600), but the sure signal had bee running ok with it, until the power cut. Any help appreciated!

[Anneyc]

OK, so I bought a new V3 sure signal today. Registered it, plugged in as per instructions, just have a red light and a flashing 'connecting' light- has been like this for 2.5 hours.

[Anneyc]

15 hrs on... still no change. have changed the sure signal IP address in router settings so that the port forwarding etc that the netgear folks changed now apply to the new sure signal. Will reset it now and see if that works...

[Retired-Ian_]

Hi Anneyc,

We advise up to 24 hours for the set up to complete.

If you're still having problems, please supply this information after taking a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[Anneyc]

http://www.speedtest.net/my-result/3676909911

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/103627533.png[/IMG][/URL]

87.114.119.33

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Ann>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2    17 ms    16 ms    16 ms  lo0-central10.pcl-ag04.plus.net [195.166.128.185
]
  3    17 ms    40 ms    17 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.17
4]
  4    17 ms    16 ms    16 ms  xe-0-2-0.pcl-cr02.plus.net [212.159.0.206]
  5    16 ms    19 ms    15 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    16 ms    20 ms    17 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    21 ms    19 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    18 ms    16 ms    17 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Ann>

Serial no. 42142824988

Thanks

[Gemma]

Hi Anneyc,

Your Sure Signal hasn’t yet made any contact with the network.

Please confirm the exact light sequence you’re seeing.

Thanks,

Gemma

[Anneyc]

Solid red power light, slow flashing white internet light

[Retired-Matt_B]

Hi Anneyc,

Can you confirm if you're using the new Ethernet cable that came with the Sure Signal 3?

Thanks,

Matt B

[Anneyc]

Yes,I am. Plus net ( my ISP) will be upgrading our service in the next 24 hrs so that we get better upload speeds, which are apparently too low?

[Retired-Matt_B]

Hi Anneyc,

The speed you've provided should be fine.

Please try the Sure Signal in a different location, this will rule out any fault with it.

Thanks,

Matt B

[Anneyc]

Tried it in a different location, it connected fine. Still won't connect at home.