Sure Signal V1 not working for about a month

[squib]

In common with many in this fourm my sure signal lost connection roughly a month ago after several years of more or less uninterupted service.

I have tried resetting as suggested in the troubleshooting guide to no avail.

Its serial no is 21197179951

Hope you can help.

[DaveCD]

Hi squib,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[squib]

http://www.speedtest.net/my-result/3832159800

http://www.pingtest.net/result/108409467.png

5.81.206.20

[squib]

My IP is 5.81.206.20

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\ComputerRoom>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 43 ms 43 ms 43 ms esr10.edinburgh6.broadband.bt.net [217.47.157.14
1]
3 43 ms 44 ms 43 ms 217.47.157.77
4 54 ms 53 ms 53 ms 213.1.69.166
5 54 ms 54 ms 54 ms 31.55.165.102
6 52 ms 52 ms 52 ms 213.120.162.67
7 58 ms 65 ms 55 ms 31.55.165.107
8 54 ms 51 ms 53 ms acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.25
0.86]
9 65 ms 65 ms 62 ms 109.159.252.217
10 60 ms 60 ms 58 ms peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
11 62 ms 63 ms 60 ms lndgw2.arcor-ip.net [195.66.224.124]
12 64 ms 63 ms 66 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\ComputerRoom>

Hi I've dove as you requested. Any ideas?

[Retired-Ian_]

Hi squib,

Your IP address is fine.

The Sure Signal last connected to our servers in the early hours of this morning.

In the first instance, I'd try a different Ethernet cable into the Sure Signal.

If you could let us have the light sequence you see, that would be helpful.

Thanks,

Ian

[squib]

Hi Ian,

Thanks for your reply.

I have connected a new Ethernet cable between my router and sure signal box as you have advised. So far without success.

The sequence of the lights flashing are:- Top light solid on all the time, The second light down flashes for roughly a couple of minutes then the fourth light down starts flashing and the second light down goes solid on. After a minute or so of the fourth light flashing it goes back to the beginning of this sequence.

Cheers.

[squib]

Hi,

Do you know what this light sequence signifies?

Cheers,

John

[Retired-Laura]

Hi squib,

Can you please ensure that the IPSEC setting has been selected with your router?

If you’re unsure on how to do this, please contact your internet service provider.

Cheers,

Laura

[squib]

Hi,

I have enabled IPSEC-IKE in port forwarding. No Change.

I have tried DMZ the Devices IP address as suggested elsewhere on this forum. No Change.

Do you have any further ideas?

Cheers,

John

[squib]

Hi,

It's still not working.

Can you help?

Regards,

John