Sure Signal V3 - Flashing Red Light, two solid Orange lights

[Aaron77]

Hello

Installed Sure Signal yesterday all working fine.

The setup up is .. SureSignal connected to a Netgear Switch -> Connected to Apple Base Station ----> Connected to Virgin Media Modem (DHCP, Wireless Functioality disabled) VM box acting purely as a Modem only)

DHCP managed by Apple Base Station

Today Virgin Media modem, Apple Base Station  had to be powered off and now. On the Sure Signal box I have a flashing red light and two solid Orange lights ..tried pressing the reset button but makes no difference ..

Here's the log:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     1 ms     1 ms     1 ms  10.0.1.1

2   217 ms    21 ms     7 ms  10.95.52.1

3    11 ms    31 ms     9 ms  haye-core-1b-ge224.network.virginmedia.net [80.3.177.245]  

4    11 ms    27 ms    11 ms  haye-core-2b-ae3-0.network.virginmedia.net [212.43.163.121]  

5    12 ms    13 ms    12 ms  brhm-bb-1c-ae11-0.network.virginmedia.net [62.253.174.185]  

6    18 ms    18 ms    15 ms  nrth-bb-1c-ae10-0.network.virginmedia.net [62.253.174.146]  

7    13 ms    27 ms    15 ms  nrth-bb-1b-ae11-0.network.virginmedia.net [62.253.174.109]  

8    17 ms    63 ms   180 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]  

9   162 ms    20 ms    26 ms  LDNGW1.arcor-ip.net [195.66.224.209]  

10   184 ms    18 ms    44 ms  85.205.116.10  

11     *        *        *     Request timed out.  

12

Any help/advice appreciated

Thanks

Aaron

[AliceRClark]

serial is 40124231834

[Jenny]

Hi AliceRClark,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[AliceRClark]

All done previously - just look under my User Id - this is a new V3 SS as no-one could work out why the previous model would not connect, when (like so many others) it had been A1 until October this year, and nothing had changed. We know it connects to the Internet and the trace is identical to everyone else's that can't connect, but it looks as though the VPN prevents the connection.

I now have three SS 'lemons' in my house. All so pointless. Perhaps you could explain what the software upgrade currently being applied is expected to achieve and whether it will make it through to the thousands of SS units that cannot connect to the Vodafone service.

One thing I did notice when registering thuis unit was that Vodafone had managed to fix the web site where you add the users. That simple fix took 5 months, so I don't hold out much hope for getting my SS to work any time soon.

[Retired-Lee]

Hi there AliceRClark,

Thanks for your post.

You may have provided the information here but this was relating to an old VSS that you've had replaced. The information contained is a month old so is of no use to us.

Please can you provide us with some up-to-date information so we can assist you properly?

Thanks,

LeeH

[AliceRClark]

The information you require has nothing to do with the VSS. Surely you know that?

Nothing has changed here.

[AliceRClark]

I assume that since no-one has botherred to reply to my last post that you have given up. Clearly the units no longer work with BT Infinity. Perhaps you can let us all know when this problem is fixed at your end.

[damsonmike]

I too have the same problem.

Flashing red light and last 2 lights are orange.

I have changed ISP and has not worked since.

Kept the same router.

Here is the tracert:

C:\Users\Mike>tracert cluster4.vap.vodafone.co.uk

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Vigor.router [192.168.1.1]
2 11 ms 11 ms 11 ms 88.215.57.243
3 13 ms 11 ms 13 ms 88.215.57.201
4 11 ms 11 ms 11 ms xe-7-0-2.edge6.London1.Level3.net [213.242.120.37]
5 11 ms 11 ms 11 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
6 12 ms 30 ms 11 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
7 12 ms 11 ms 11 ms CABLE-WIREL.edge3.London1.Level3.net [212.187.138.162]
8 12 ms 12 ms 12 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

The serial number is: 42150967687

I didn't have to do any port forwarding for it to work last time.

Customer support on the phone has not been great.

Please can i have some help

[Jenny]

@damsonmike

Everything you’ve posted looks fine.

So we can look into this further, please get back to us with the following:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.

Please also let us know who your new ISP is.