Please resync my Sure Signal

[economix]

Could you please resync my Sure Signal serial number 40123307098. Many thanks.

[Retired-Laura]

Hi @economix

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[economix]

Laura thank for the suggestions. Can you please resync my box first? This is my third Sure Signal and I know there is nothing wrong with my speed, system or internet connection but I have just changed phones and sims and I think a simple resync is all that is required. Many thanks.

[Amanda]

Hello @economix

Thanks for coming back to us.

Please follow the steps above first, then we can look into this for you. 

Much appreciated, 

Amanda 

[economix]

I have done as you asked below. I have now been without a signal for two weeks with only a flashing power light and a solid amber light. I hope you have enough information to do the resync which is all I need.

Thanks

http://www.speedtest.net/result/4415922134.png

http://www.pingtest.net/result/124629057.png

Your IP Address is 86.145.55.224

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]

  2     5 ms     5 ms     5 ms  217.32.145.231

  3     6 ms     5 ms     5 ms  217.32.146.14

  4    10 ms     9 ms    10 ms  212.140.206.66

  5    10 ms    11 ms     9 ms  213.120.180.173

  6    11 ms    10 ms    10 ms  213.120.179.81

  7    10 ms    10 ms    10 ms  acc1-xe-0-2-1.sf.21cn-ipp.bt.net [109.159.251.85]

  8    21 ms    19 ms    19 ms  core2-te-0-4-0-17.ealing.ukcore.bt.net [109.159.251.61]

  9    16 ms    16 ms    17 ms  peer1-xe9-1-0.telehouse.ukcore.bt.net [109.159.254.108]

 10    19 ms    19 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    21 ms    20 ms    20 ms  85.205.0.93

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Jenny]

@economix

Everything you’ve posted looks fine.

Your Sure Signal last connected to our servers last night – have you noticed any improvement?

I’ve resynced this for you today. If you’re still having problems please let us know what problems you’re having and what light sequence you’re seeing.