Sure Signal V3 - Flashing Red Light, two solid Orange lights

[bwakem]

VSS3 flashing red power light, internet light off, other 2 lights solid orange.

Has not worked for several months.

Have tried reseting it.  De-register and re-registering.  Different ethernet cable, different router port.  Router shows it is connected to it and has been assigned an IP via DHCP.

Speed test results:

Ping 5ms

Down 48.24Mbps
Up 7.19Mbps

IP: 86.149.78.216

Serial: 40131571461


$ /usr/sbin/traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  0.481 ms  0.648 ms  0.879 ms                                                                                                                                                                                                                                                                                                                
 2  217.32.147.12 (217.32.147.12)  6.544 ms  6.710 ms  7.130 ms                                                                                                                                                                                                                                                                                                            
 3  217.32.147.78 (217.32.147.78)  8.076 ms  8.278 ms  8.311 ms                                                                                                                                                                                                                                                                                                            
 4  213.120.156.194 (213.120.156.194)  10.120 ms  10.535 ms  12.120 ms                                                                                                                                                                                                                                                                                                     
 5  213.120.178.71 (213.120.178.71)  11.907 ms  12.350 ms  12.555 ms                                                                                                                                                                                                                                                                                                       
 6  217.41.168.109 (217.41.168.109)  14.193 ms  8.239 ms  8.298 ms                                                                                                                                                                                                                                                                                                         
 7  acc2-te0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.200)  8.849 ms 109.159.249.248 (109.159.249.248)  9.860 ms acc2-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.194)  10.504 ms                                                                                                                                                                                    
 8  core3-te0-10-0-20.faraday.ukcore.bt.net (109.159.249.137)  11.644 ms core4-te0-2-0-21.faraday.ukcore.bt.net (109.159.249.135)  11.716 ms core4-te0-10-0-27.faraday.ukcore.bt.net (109.159.255.201)  13.568 ms                                                                                                                                                          
 9  peer1-et-9-1-0.telehouse.ukcore.bt.net (213.121.193.165)  14.989 ms peer1-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.161)  13.442 ms  15.620 ms                                                                                                                                                                                                                     
10  lndgw2.arcor-ip.net (195.66.224.124)  18.841 ms  18.880 ms  21.179 ms                                                                                                                                                                                                                                                                                                  
11  85.205.0.86 (85.205.0.86)  21.082 ms  20.425 ms  21.105 ms                                                                                                                                                                                                                                                                                                             
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Thanks,

Brian

[Sleeveboy70]

Anyone ?

[grolschuk]

I'd say with a solid red power, and solid white lights, it should be connected and to the network and working.

The fact you have no boosted signal is a concern.

Once you got your superhub, how long did it sit flashing and configuring itself? Or is this configuration still setup from when you had it working at work?

If there is a chance it still thinks it is at work, try resetting so it can recreate the connection where it is now.

I am guessing it boosted the signal fine and your phone connected to it ok at the other location?

[Sleeveboy70]

Its hard to say about the signal strength when at work as we have good signal at work. The IT guy said he could not see the VSS on the network?, although they had configured OK well solid red and 2 white lights. I was just glad to see the VSS configuring as i was starting to think the box was faulty. The new hub has bee running since sunday evening. I did attempt to reset the VSS but will try again tonight. 

[ChazzD]

@Sleeveboy70

Please go through the process of deregistering your Sure Signal and registering it again to see if this refreshes it. Let us know how you get on. 

[Sleeveboy70]

Hi I have de-registered and registered I also reset the VSS. I am back to the steady power light and 2 white lights. But the phones are still sitting at 1-2 bars.

[Sleeveboy70]

Well this morning I awoke to full signal strength and when i make a call it is routed to the VSS. My partners phone however is still not registered, she seems to have 2 bars most of the time.

[Retired-EricChe]

@Sleeveboy70

I've just checked the Sure Signal, and there is only 1 number registered to against it.

You can see here, for help adding users to your Sure Signal. If you need further help with this, our Live Chat team will be able to manually add them for you.

[Sleeveboy70]

Ok thank you, I added her number on my laptop at home. But looking at the users you are correct it still says one user. I will add her number again.

[Sleeveboy70]

According to my account there are 2 users. My phone works fine. My partners phone still has no signal.

[Mark]

@Sleeveboy70

I’ve checked your Sure Signal records, your wife’s phone is registered with the device.

Please ask her to restart the phone is range of the Sure Signal as this will force it to reset the connection with the Vodafone network and will connect to the Sure Signal device.