Sure Signal V3: Flashing Red light, stable Orange User light

[Lewis-brooks]

Hi,

Just upgraded from a Sure Signal V2 to a V3?  Deregister the old device and registered my new device 24h ago.  I am on VirginMedia, the Sure Signal has a static DHCP reserved IP address, and port forwarding enabled manually.  I am getting a flashing red light and stable orange User light

Serial Number: 40124120698

Speedtest: http://www.speedtest.net/result/2382707522.png

Ping test: http://www.pingtest.net/result/74163549.png

External IP: 94.169.101.181

Trace Route

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms READYSHARE [192.168.1.1]
2 11 ms 12 ms 8 ms cpc2-stav17-2-0-gw.17-3.cable.virginmedia.com [9
4.169.100.1]
3 118 ms 15 ms 12 ms aztw-core-2b-ae7-728.network.virginmedia.net [80
.1.244.237]
4 3298 ms 15 ms 16 ms brhm-bb-1c-ae13-0.network.virginmedia.net [80.1.
240.177]
5 82 ms 16 ms 16 ms nrth-bb-1c-et-400-0.network.virginmedia.net [62.
253.174.226]
6 18 ms 17 ms 17 ms nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
7 19 ms 20 ms 20 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 20 ms 80 ms 21 ms LDNGW1.arcor-ip.net [195.66.224.209]
9 19 ms 20 ms 20 ms 85.205.116.14
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

[Lewis-brooks]

Hi,

Just unplugged and rebooted my router, I now have a flashing red light and 2 stable orange lights.

[Lewis-brooks · Accepted solution]

Managed to get my router working,

Turned the NAT settings to open and voila

[WillV94]

Hello

Im having the same issue here with my sure signal box.

My IP address is 81.137.214.197
My download speed is 37.42

My Upload speed is 9.44

My ping is 19ms

and my serial number for the sure signal is 40131570877

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\William>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTBusinessHub.home [192.168.1.254]
  2    12 ms    12 ms    12 ms  host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
  3    12 ms    13 ms    13 ms  213.120.178.141
  4    14 ms    14 ms    13 ms  213.120.177.98
  5    13 ms    13 ms    13 ms  217.41.168.69
  6    13 ms    13 ms    13 ms  217.41.168.107
  7    19 ms    18 ms    18 ms  acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
  8    17 ms    17 ms    17 ms  core4-te0-0-0-19.faraday.ukcore.bt.net [109.159.
249.47]
  9    20 ms    20 ms    29 ms  62.6.201.173
 10    20 ms    23 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    21 ms    21 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\William>

Please help

[DaveCD]

@WillV94 

All your results look great and I notice you're using a BT HomeHub.

Please can you ensure the Smart setup on the BT HomeHub settings is disabled and that this is followed by a reset.

DaveCD

[WillV94]

Hi @DaveCD

I have checked the Homehub setting and the smart setup is already off.

Do you know what else it could be?

Will

[Sukhi]

Hi @WillV94 

I've replied to your other post about this here.

Thanks,

Sukhi