Ask
Reply
Solution
09-03-2015 11:50 AM
Hi,
I've owned this particular sure signal box for some months and its been working fine until recently.
All i get is a solid red power light despite my efforts. I have followed all the tutorials etc. As far as im aware nothing significant has changed to alter the sure signals operation.
This is becoming quite frustrating now as I get zero reception whilst at work so I’m hoping you can shed some light on the issue?
Many thanks
Speed test results
Down: 37.18
Up: 9.25
Ping: 13ms
Jitter: 1ms
IP Address is 86.132.158.44
Serial Number *40131540292
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Workshop>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms BTBusinessHub.home [192.168.1.254]
2 * * * Request timed out.
3 * 10 ms 9 ms 31.55.187.193
4 10 ms 10 ms 10 ms 31.55.187.224
5 10 ms 10 ms 10 ms 195.99.127.166
6 11 ms 10 ms 10 ms 195.99.127.68
7 10 ms 10 ms 11 ms 62.6.201.221
8 14 ms 11 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
9 12 ms 12 ms 12 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Workshop>
11-03-2015 11:53 AM
Hi @davidhard
Your Sure Signal hasn’t connected to our servers since December.
Please try a different Ethernet cable as it’s possible that’s causing the issue.
Once you’ve swapped this, reset your Sure Signal as follows:
Thanks,
Jenny