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Solution

Sure Signal version 3 not working solid red light only

davidhard
2: Seeker
2: Seeker

Hi,

 

I've owned this particular sure signal box for some months and its been working fine until recently.

 

All i get is a solid red power light despite my efforts. I have followed all the tutorials etc. As far as im aware nothing significant has changed to alter the sure signals operation.

 

This is becoming quite frustrating now as I get zero reception whilst at work so I’m hoping you can shed some light on the issue?

 

Many thanks

 

Speed test results

 

Down: 37.18

Up:  9.25

 

Ping: 13ms

Jitter: 1ms

 

IP Address is 86.132.158.44

 

Serial Number *40131540292

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Workshop>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BTBusinessHub.home [192.168.1.254]
2 * * * Request timed out.
3 * 10 ms 9 ms 31.55.187.193
4 10 ms 10 ms 10 ms 31.55.187.224
5 10 ms 10 ms 10 ms 195.99.127.166
6 11 ms 10 ms 10 ms 195.99.127.68
7 10 ms 10 ms 11 ms 62.6.201.221
8 14 ms 11 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
9 12 ms 12 ms 12 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Workshop>

1 REPLY 1

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @davidhard

 

Your Sure Signal hasn’t connected to our servers since December.

 

Please try a different Ethernet cable as it’s possible that’s causing the issue.

 

Once you’ve swapped this, reset your Sure Signal as follows:

 

  1. Connect device to internet and power supply
  2. Press and hold down reset button – located near the internet port
  3. Wait for 20 seconds
  4. Release the reset button
  5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

 

Thanks,

 

Jenny