Sure Signal V3 - No Lights - Not Working ?

[CCampling]

Hi,

Just got a new Sure Signal because we are getting a very intermittent signal in our home.

Received it Thursday and all seemed great. Set it up without issue and got a signal that enables voice calls.

We then leave it plugged in and online with the broadband.

A couple of days later we notice that all the lights have gone out... including the main red power light.

This does not seem to be discussed in the accompanying documentation so dont have a clue what to do.

Have searched arround a bit on here and performed numerous resets of the device but to no avail.

When doing a reset I am holding the small reset button on the bottom of the unit for 10 seconds. The ethernet connection lights then sping in to life and then the red light on the front of the unit lights.

The little internet light then starts flashing and about 10 seconds later the whole unit appears dead again. No lights anywhere, the ethernet link light on the router also goes out.

Have looked in the router and it is being allocated an IP address via the DHCP server.

The broadband has sufficient bandwidth, about 12 download, 1.5 upload.

The TraceRoute command seems to be giving similar results to others that have posted thir results.

It just will not stay turned on!

Any ideas... is it a faulty unit?

If Vodafone can not get this thing to work reliably then it will be goodbye Vodafone in about a week.

[Retired-Laura]

Hi @CCampling

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[CCampling]

Thanks for the pointers... I have ran through this and when it occasionally stays powered up the results have looked similar to others that have posted.

Anyway, I have spoken to a member of the SureSignal support team and he has confirmed that the unit is in deed faulty and I am currently awaiting a replacement. Hopefully this will work longer than the first.

[CCampling]

Now the replacement seems to be failing.

Symptoms are different this time though....

• Turn off the unit and back on (5 minutes later)
• Power light goes solid red.
• Wait a short while
• Power light starts flashing and the last light (phone light) stays steady orange.
• No other lights on.

Router ping test : 

29ms

Router speed tests : 

11841 kbps (Download)

1268 kbps (Upload)

Ext IP address : 

46.208.68.187

Trace Route results :

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  3.728 ms  14.826 ms  1.142 ms

 2  lo0-central10.ptn-ag02.plus.net (195.166.128.191)  33.200 ms  34.145 ms  29.638 ms

 3  link-a-central10.ptn-gw01.plus.net (212.159.2.132)  64.239 ms  23.326 ms  23.073 ms

 4  xe-1-2-0.ptw-cr01.plus.net (212.159.0.112)  37.142 ms  23.228 ms  23.180 ms

 5  ldngw1.arcor-ip.net (195.66.224.209)  27.231 ms  29.353 ms  24.374 ms

 6  85.205.0.86 (85.205.0.86)  39.492 ms  28.033 ms  24.311 ms

 7  * * *

 8  * * *

 9  * * *

10  * * *

[Ben_H]

Hi @CCampling

Everything is OK with your speeds and IP address. Let me know the new serial number of the Sure Signal, so we can check it's connected this end.

Thanks,

Ben

[CCampling]

Ben,

Since posting I have contacted VodaFone regards the SureSignal and they have verified and performed a reset. It has reconnected to the network and is working again.

Thanks for the reply

C