Sure Signal V3 - Solid Power light, internet flashing

[AllisonD]

The Sure Signal has been intermittent at best lately, but has now been 'off' since yesterday (morning I believe). As I run a business and have a very poorly father in law, having a phone line is imperitive to me. The Sure Signal also seems to be causing massive interference with my BT line (it has been for weeks on end) and when the landline phone is called, the Sure Signal goes off. I've tried resetting, just turning off and on again, de-registering and registering again (numberous times) and nothing is working. Please advise. I am tearing my hair out!!!

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Andy]

Hi AllisonD,

Do you have your landline passing through your BT hub?

If you do, can you try moving it to a dedicated phone socket to see if this helps?

If it doesn’t, we’ll need the information that Matt asks for in his post to be able to offer more help.

Thanks

Andrew