Phone calls not able to make or receive on sure signal V2

[jonambrose]

Good evening,

This is a problem I have been faced with for the last couple of weeks and have tried various things. I think I have reached my limits with this problem.

Basically any phone connected to my Sure Signal V2 box, the phone calls recieved reach the phone and ring for a period of a second and then the call goes to voicemail. Outbound phone calls get call failure. Texts and internet work fine so 3G is active. Calls away from the VSS, and on phone forced to 2G at home work.

I have tried multiple Factory Resets of the SS, and also Broadband router resets but all to no avail. I have tried doing a location change however I am getting the message "Sorry - we're making some changes to our site".

Could this also be due to an upgrade of my mobile a couple of weeks ago?

So details of Sure Signal:

Speed test results from (speedtest.net) -  Download 9.86Mbps / Upload 0.38Mbps

Ping test results from (pingtest.net) - Ping 19ms

IP - 87.114.70.245 - Supplier - Plusnet

VSS Serial Number: 40120112087

Tracert results: 

C:\Users\Jon>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 57 ms 17 ms 23 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 18 ms 17 ms 17 ms link-a-central10.pcl-gw01.plus.net [212.159.2.168]
4 17 ms 19 ms 19 ms 200.core.access.plus.net [212.159.0.200]
5 17 ms 17 ms 17 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 19 ms 19 ms 20 ms ldngw1.arcor-ip.net [195.66.224.209]
7 18 ms 19 ms 18 ms 85.205.116.10

[Retired-Kay]

Hi jonambrose, 

Everything is fine with the traceroute you've provided. 

I've done a location change on your Sure Signal, don't worry if you receive any texts to confirm this. I have reset this back to your postcode. I've also done a resync so I'll not need you to do a reset;

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let me know if you're still experiencing issues. 

Kay

[jonambrose]

Hi Kay,

Unfortunately, this has not worked. Reset carried out, but still behaving the same. The funny thing was I didn't receive any texts of any changes.

Jon

[Retired-James]

Hi Jon,

Everything looks fine but I can see that you are right on the edge of two service area codes (SAC) from different sites which could be causing an issue.

I’d like to look at getting this changed for you to see if it improves things.

So we can do this, please contact the team here.

James