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23-08-2017 05:40 AM
Hi,
I Have recently just got a VSS 3, completed the registration online and have not able to get the device to work.
Red solid light comes on then the internet light just flashes slowly and nothing else happens.
Any help on this would be most apprecitative.
Broadband Provider: Hyperoptic
Sure Signal Serial Number: 43171528532
Speed Test: Ping 2ms
Download: 47.88 mps
Upload: 37.93 mps
External IP Address: 88.98.200.38
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 10 ms 1 ms 1 ms hyperhub.mynet [192.168.1.1]
2 8 ms 6 ms 6 ms 100.64.34.1
3 23 ms 7 ms 6 ms 172.16.25.94 [172.16.25.94]
4 4 ms 2 ms 3 ms 172.16.20.134 [172.16.20.134]
5 49 ms 3 ms 3 ms 172.16.25.232 [172.16.25.232]
6 16 ms 5 ms 7 ms 172.16.28.15 [172.16.28.15]
7 5 ms 3 ms 4 ms 172.16.25.184 [172.16.25.184]
8 5 ms 4 ms 2 ms ae19-2272.cr0-lon1.ip4.gtt.net [77.67.83.113]
9 5 ms 7 ms 4 ms xe-5-0-1.cr1-lon1.ip4.gtt.net [89.149.180.86]
10 1471 ms 793 ms 3 ms ae9-xcr1.lns.cw.net [195.2.22.217]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks
Aman
24-08-2017 11:06 AM - edited 24-08-2017 11:08 AM