Sure Signal V3 and BT Home Hub 5 problems

[ghelliar]

Hi,

I upgraded to BT Infinity a while back and the process was smooth and my Sure Signal V2 continued to operate without issues with the BT Home Hub 5. Recently the Sure Signal V2 died and I have replaced it with a new V3 one.

However, after spending ages attempting to connect (flashing white internet light), it ends up with the power light flashing and the internet and connected phone symbols at amber suggesting no internet connection.

Newly registered Sure SIgnal V3 serial number is 42142446485 which shows under my account as being registered and I received a text confirming registration.

Traceroute gives

C:\Users\HELLIAR>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 10 ms 10 ms 10 ms 217.32.141.5
3 11 ms 10 ms 11 ms 217.32.140.222
4 12 ms 12 ms 13 ms host109-159-245-18.range109-159.btcentralplus.co
m [109.159.245.18]
5 11 ms 12 ms 12 ms 31.55.164.75
6 12 ms 12 ms 12 ms 31.55.164.107
7 13 ms 13 ms 13 ms 109.159.248.67
8 151 ms 17 ms 22 ms core1-te0-3-0-14.ealing.ukcore.bt.net [109.159.2
48.24]
9 17 ms 28 ms 19 ms host213-121-193-144.ukcore.bt.net [213.121.193.1
44]
10 22 ms 23 ms 56 ms lndgw2.arcor-ip.net [195.66.224.124]
11 19 ms 18 ms 18 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * *

Regards,

Graham

[Jenny]

Hi scalmonson,

If you’re still having problems with this, take a look at our troubleshooting guide.

ghelliar –Thanks for posting that above. I’m pleased to see this is working again now.

Thanks,

Jenny