Sure Signal V3 not connecting

[Tom303]

Hi there,

We are having a bit of an issue with our Sure Signal (v3 latest model).

The device switches on and goes through the motions, however, every time it ends up with the following lights:

I have followed the troubleshooting steps on this forum but have had no luck. I've also reset the unit, left it unplugged for an hour or two and tried again, etc.

I have replaced the unit so it doesn't seem to be a hardware issue.

Please can anyone offer any advice or help with troubleshooting? I've read that there's also a vodafone whitelist of some kind?

Many thanks,

Tom

[Retired-Matt_B]

Hi @911c4,

Please try entering 212. infront of the first set of numbers.

If this fails, please speak to your ISP directly about setting this up.

Thanks,

Matt

[911c4]

Hi

Changed the Ethernet cable: No change

Deregistered the Sure Signal and reregistered the following day.

Same effect - RED Light is solid, internet light pulses around 10 times, goes out and repeats the process over and over. No other lights lit.

What's next?