Sure Signal V3 not connecting

[iancvodafone]

My SureSignal V3 has stopped connecting :

- power light constant

- internet light sometimes flashing / sometimes off

- other lights off

Tracert shows :

C:\Users\Ian>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 172.16.1.1
2 7 ms 10 ms 11 ms 10.233.204.1
3 7 ms 7 ms 9 ms croy-core-2a-ae7-634.network.virginmedia.net [81.96.231.21]
4 10 ms 10 ms 9 ms brnt-bb-1a-ae9-0.network.virginmedia.net [81.96.226.1]
5 8 ms 7 ms 9 ms brnt-bb-2a-ae2-0.network.virginmedia.net [62.254.42.97]
6 12 ms 11 ms 54 ms brhm-bb-2b-ae0-0.network.virginmedia.net [62.254.42.58]
7 24 ms 29 ms 22 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
8 * * * Request timed out.
9 17 ms 18 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]
10 17 ms 15 ms 16 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * ^C

Speedtest shows :

- ping 15 ms

- download 20.4Mbps

- upload 1.17Mbps

My SureSignal serial no is 40132627023

Thanks - any help appreciated.

[Retired-Kay]

Hi iancvodafone, 

Your Sure Signal is running an old firmware version which we need to update for you. 

Unfortunately, as the Sure Signal isn't connecting to our servers we're unable to do this. Please try a new Ethernet cable to see if this makes a difference. Please also try the reset below;

1. Locate the button on the base of the box next to the Ethernet ports
2. Press and hold the button for approximately 30 seconds
3. Once the lights come back on, release the button

Let us know when this is complete and we'll see if it's connected to us. 

Thanks, 

Kay

[iancvodafone]

Kay,

Did what you suggested - ie reset - and all seems good now.

Thanks