De-register my sure signal

[Emmavalle]

Hi there

I've left Vodafone last year and transferred my number to new network. I had sure signal that I can obviously no longer use - I want to give this to a friend to use but cannot de-register as I no longer have online account.

Help please?

[Jenny]

Hi Emmavalle,

No problem! Take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Jenny

[robkniaz]

The one to deregister is serial 40122907831

[Retired-Kay]

Hi robkniaz, 

From your previous posts, I can see the Sure Signal needs to be deregistered by the previous owner. 

Once they've done this, you'll be able to register it. 

Thanks, 

Kay

[Emmavalle]

Hi Kay

It's been 48 hours from the last contact with Tech team where I gave them details of my Sure Signal and still nothing back. I'm keen to get this sorted ASAP. Any news?

Emma

[Phil]

Hi Emmavalle, 

Please accept my apologies for the delay on this.  

I've chased it for you, so you should be contacted shortly. 

Thanks, 

Phil