Sure Signal V3 refusing to work

[Noelle2012]

I have had a new unit issued to me, plus I changed my router and now it is still not working!! if you look at my account this is an ongoing issue with Vodafone for at least 4 weeks and counting. I have had a experienced computer guy out that did all port forwarding i have also done a hard reset.  Lights is now power light - flashing , 2nd light - solid amber, 3rd light - not light, 4th light - solid amber.

Is there anything you can do to help, as I am visiting Vodafone this week to cancel 2 Iphone 5 phone contracts cause without sure signal they are absoutly no addition.

Serial No of new unit is 40132206158.

Very frustrated customer.

Noelle

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Noelle2012]

the computer man checked all of the port forwarding, speed test etc.  I have rang Vodafone this morning who was doing a re-set but yet it still has the same lights and not working.

[Retired-Lee]

Hi there Noelle2012,

Thanks for posting.

It would be great if you could follow this link and try all the steps there.

If they don't fix this, please post in that thread for more help.

Cheers,

LeeH