Sure Signal V3 solid red light, slow flashing internet light

[alistairstubbs]

I have had this sure signal for over a week but can not get past this error.  The serial number is 40133828778.

I have run the tests results below.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     5 ms     5 ms     5 ms  89-168-212-1.dynamic.dsl.as9105.com [89.168.212.
1]
  3     7 ms     6 ms     6 ms  host-92-31-244-25.as13285.net [92.31.244.25]
  4     7 ms     6 ms     6 ms  xe-11-0-0-bragg001.bre.as13285.net [78.151.225.3
4]
  5     6 ms     7 ms     7 ms  host-78-144-8-177.as13285.net [78.144.8.177]
  6    22 ms    14 ms    12 ms  host-78-144-8-47.as13285.net [78.144.8.47]
  7    31 ms    30 ms    31 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    29 ms    29 ms    29 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Ping Test

Line Quality A

Ping 31ms

Jitter 0ms

Packet Loss 0%

My IP Address

89.168.213.245

Speed Test

Ping 21ms

Download Speed 30.96Mbps

Upload Speed 1.91Mbps

Would any one know what I am doing wrong.

Thanks

Alistair

[alistairstubbs]

The red light is now on solid and the white light is flashing
Do I get it back on line.

[Gemma]

Hi alistairstubbs,

Sure Signal number 40132627007 hasn’t made a connection with the network since 12 February.

Please perform a factory reset:

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

If it’s still not working after this please get back to me with:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks,

Gemma

[TimSmith]

Hi

Sorry to jump into this thread but Im having a similar issue with a SureSignal I bought yesterday.

I bought the device from a VF shop, but as my phone is on a corporate contract VF Customer Services wont even speak to me - not particularly helpful.

Ive opened specific ports on my router (although cant understand why this should be needed to be done manually) and its been turned on over night. Still just got a sold red power light and a slow flashing "connecting" light.

Can anyone help?

Thanks

Tim

[Retired-Ian_]

Hi Tim,

Thanks for your post.

There's plenty of help available, we've also got a set up video.

If you're still having issues, please supply the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ian

[TimSmith]

Hi Ian,

At last someone at Vodafone willing to help!

Speedtest is [URL=http://www.speedtest.net/my-result/3603944211][IMG]http://www.speedtest.net/result/3603944211.png[/I...

Pingtest is [URL=http://www.speedtest.net/my-result/3603944211][IMG]http://www.speedtest.net/result/3603944211.png[/I...

IP is 86.30.110.190

Traceroute

C:\Users\tim.smith>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  routerlogin.net [192.168.0.1]
  2    12 ms    12 ms    15 ms  10.138.4.1
  3    25 ms    11 ms    11 ms  bagu-core-2a-xe-020-0.network.virginmedia.net [8
0.0.235.105]
  4    11 ms    11 ms    11 ms  manc-bb-1d-ae10-0.network.virginmedia.net [80.5.
161.241]
  5    13 ms    12 ms    12 ms  manc-bb-2a-ae3-0.network.virginmedia.net [62.254
.42.117]
  6    18 ms    41 ms    19 ms  leed-bb-2a-ae0-0.network.virginmedia.net [62.254
.42.66]
  7    29 ms    12 ms    14 ms  leed-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.126]
  8    21 ms    22 ms    21 ms  62.252.224.238
  9     *        *

Serial number is 42141613473

Ive setup all the port forwarding (although how you could expect someone non-it literate to do that Ive no idea!) and I still get solid power light and slow flashing (white) internet light. The fact it needs pptp is also frustrating as I used 1723 udp for pptp onto a different server.

Thanks

Tim

[Retired-Ian_]

Hi TimSmith,

Thanks for your quick reply.

The light sequence shows that it's downloading a profile as part of the set up process. This can take up to six hours to complete.

During this time, don't reset or unplug the Sure Signal as it'll cause the Sure Signal to restart the process.

If after six hours you're seeing the same lights, check to make sure you've got the following ports open and forwarded:

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

Another thing to try is a different Ethernet cable between the Sure Signal and your router.

Thanks.

Ian

[TimSmith]

Thanks Ian,

Its been the same since last night - although I didnt have hte ports forwarded then and I have rebooted it since.

Why dont the instructions mention the need to forward ports? They make it sound like its plug and play?

Ill leave it going

Tim

[TimSmith]

Hi Ian

Overnight and no change.

Can you suggest what to try next? I must admit I'm rapidly coming to the opinion that this device is more trouble than its worth.

Tim

[TimSmith]

Hi

Ive now given up with this device - it is by far the biggest bit of "tech" rubbish that I have ever bought.

After 48hrs (and putting it into my DMZ) it finally sprung to life for all of a few hours. After that, and even when the phone is right next to it, the phone was using the "real" network and not the device.

Coupled with Vodafones standard response of "we won't help you, your phone is with a service provider" and the service providers response of "you didnt buy the device from us" - I give up and will not be recommending Vodafone to anyone I know - in fact actively the opposite.

The device was sold to me (personally) and with no questions about my phone or its contract. Having taken my money, Vodafone are happy to refuse to help despite their obligations under the sales of good acts. Well now you can simply refund....

Tim Smith

[Ben_H]

Hi Tim,

I'm sorry to see this. While the device is plug and play, we can't guarantee compatibility with the tens of thousands of routers and internet setups. This is also why port forwarding is sometimes advised, depending on your ISP and hardware.

Your Sure Signal comes with a 14 day return period should you find it doesn't meet your needs.

Many thanks, Ben