Sure Signal (V3) stopped working

[BBer]

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The issue you’re experiencing:

Having worked fine for over 6 months our sure signal stopped working last week.  No local newtork or firewall changes as well as ISP confirmation nothing has changed with them.

What light sequence you're seeing:  See below

Your speed test results from here.

Your external IP address from here.

37.48.245.17

Your Sure Signal serial number:

 42144733229

The results of a traceroute.
VSS Traceroute command

C:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  192.168.1.4
  2     4 ms     4 ms     9 ms  r3-edge.aimes.net [37.48.240.2]
  3     4 ms     3 ms     3 ms  r5-edge.aimes.net [195.88.101.56]
  4     6 ms     8 ms     5 ms  208.178.195.9
  5    12 ms    13 ms    11 ms  cwde-1.ar7.LON3.gblx.net [64.208.27.74]
  6    11 ms    12 ms    12 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>

[Gemma]

@BBer - Thanks for those details.

Since you’ve posted to us, I understand you’ve re-registered your Sure Signal this morning.

Please leave your Sure Signal and allow up to 24 hours for it to activate.

If it’s still not working after this time, please get back to us with the light sequence you’re seeing.

[BBer]

I realise it's not 24 hours but we are still having the same issue (I've even tried another re register)

Light sequence remains the same (Power light flashing, Internet off, In service and In use both solid amber).

Its behid a corporate firewall (and has been - even when it was working) 

We have all of the suggested port forwards open and are using the advised IP addresses for Vodafone.

Can you suggest anything else to try.

Thanks

[Jenny]

@BBer – The light sequence you’re seeing indicates that the authentication with the Vodafone network has failed.

Your IP address and speed tests etc all look fine, however I can see you re-registered the Sure Signal again last night - this needs to be left for 24 hours uninterrupted, in order to complete the set up process.

If after 24 hours (after 5.15pm tonight) you’re still seeing the same light sequence, please try rebooting your modem and then reset your Sure Signal.

Reboot your router/modem:

1. Turn off your router or modem at the wall for 10 seconds and then turn it back on
2. Wait for the lights on your modem/router to indicate that an internet connection has been established
3. Press the reset button on the Sure Signal

Reset your Sure Signal:

1. Connect the Sure Signal to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

The Sure Signal will be back online in around 1 hour.