Sure Signal V3 stopped working

[plattdh]

Hi my sure signal has currently stopped working. Power and Internet lights are ok, but when I use the phone the call light does not light up. None of my registered phones are getting a 3 g signal.

I have re registered the sure signal and devices, and received text messages saying it it ready to use, but still no signal.

This has worked fine for 12 months until today. Please investigate

Serial number is 40133852257

Thanks

Dan

[Retired-Kay]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay