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Solution

Sure Signal V3 stopped working

Tim101
1: Seeker

Can anyone help my Sure Signal V3 stopped working today. Power light is flashing red, internet light is off, service and user light are solid orange

 

Ping 37ms, Up 12.28 Mb down 1.82Mb

External IP address 5.152.210.249

 

Sure Signal serial number: 42151101823

 

Results of a traceroute.

 

Tracing route to 212.183.133.177 over a maximum of 30 hops
 
  1     2 ms     2 ms     3 ms  RT-N66U-DC10 [192.168.0.1]
  2    37 ms    32 ms    32 ms  10.8.8.1
  3    34 ms    34 ms    33 ms  h37-220-13-49.host.redstation.co.uk [37.220.13.49]
  4    32 ms    29 ms    29 ms  92.zone.2.c.dc9.redstation.co.uk [185.20.96.137]
  5    34 ms    35 ms    33 ms  205.lc3.redstation.co.uk [185.5.1.210]
  6    36 ms    34 ms    33 ms  be4042.ccr21.lon02.atlas.cogentco.com [149.6.149.117]
  7    34 ms    34 ms    33 ms  be2329.ccr22.lon01.atlas.cogentco.com [130.117.49.89]
  8    50 ms    33 ms    37 ms  ae23-xcr1.lns.cw.net [195.2.19.121]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
1 REPLY 1

Rahim
Moderator (Retired)
Moderator (Retired)

@Tim101 We can see your Sure Signal has recently updated on to to our server and is making a connection.  

Please can you let us know if you're still having trouble and we'll perform various tests from our end.