Hi
My Sure Signal V3 has been working OK for some time. Yesterday it stopped working.
Please resync my Sure Signal,
serial number 40132714821
Below is my completed trouble shooting template.
Sure Signal status:
active
The issue you’re experiencing:
Sure Signal not transmitting 3G signal.
Therefore phone can't connect to Sure Signal.
We have 2 phones and they both have the same symptoms.
Both phones report that the Vodafone network is not available.
I have tried resetting it sevarl times, with no effect.
What light sequence you're seeing:
1 Red Soild
2 White Soild
3 White Soild
4 Off Always
Your ping test results from here.
Ping 22mS
Jitter 1mS
Your speed test results from here.
Ping 27mS
Download 37.45Mbps
Upload 9.39Mbps
Your external IP address from here.
91.85.219.9
Your Sure Signal serial number:
40132714821
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.200.254]
2 21 ms 21 ms 20 ms lo0_ecldsl-bba7.th.eclipse.net.uk [82.153.1.69]
3 20 ms 20 ms 20 ms 91.85.10.97
4 21 ms 21 ms 21 ms 86.54.135.173
5 21 ms 21 ms 21 ms vl-39.lon-gs1cr.spn.kcom.com [62.164.168.9]
6 22 ms 24 ms 21 ms 195.50.122.125
7 * * * Request timed out.
8 22 ms 22 ms 21 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
9 21 ms 20 ms 21 ms ae0-xcr1.lsh.cw.net [195.2.24.110]
10 22 ms 22 ms 21 ms ae36-xcr1.lns.cw.net [195.2.25.170]
11 * * * Request timed out.
" " " "
30 * * * Request timed out.
Trace complete.
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