Sure Signal Version 1 and BT Hub 3 no longer working together

[Kidda11]

Despite repeated attempts with Vodafone Tech Team and BT helpline I can't get my Sure Signal (Version 1) to connect. I have re-opened all the ports on the BT hub 3 and checked all other settings however when I ping to 212.183.133.181 I get 100% packet loss.

Can anyone help....please!!!

[DaveCD]

@Kidda11

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

Thanks

DaveCD