Sure Signal Version 1 stopped working

[Solarpanel]

Hi, I have been away and got back and noticed that my Sure Signal is not working.

Here are the results of the tests

Speedtest Download 71.09 upload 18.85

Ping 18ms Jitter 1ms

86.149.51.210

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4    11 ms    11 ms    11 ms  31.55.187.232

  5    20 ms    15 ms    15 ms  195.99.127.0

  6    14 ms    14 ms    14 ms  194.72.31.139

  7    14 ms    15 ms    15 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    15 ms    15 ms    15 ms  85.205.0.93

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Serial Number 21224706933

I need the device to work.

[Solarpanel]

Any chance of the tech team responding to this ?

[Retired-Matt_B]

Hi solarpanel,

Could you please let us know the light sequence that you're seeing on the Sure Signal?

Thanks,

Matt B

[Solarpanel]

Numbering top to bottom, one to four, currently 1 on solid, 2 flashing. 3 and 4 nothing.

[Solarpanel]

It's changed again

Changed to 1 and 2 on solid, and 4 flashing.

[Solarpanel]

Changed again to 1 solid, 2 flashing

[Retired-Laura]

Hi @Solarpanel

I can see the Vodafone Sure Signal has connected to the network on 4 November at 03.22 am.

Are you still having issues?

If you’re still having the same problem, please can you make sure that the IPSEC has been selected on the router settings?

Cheers,

Laura

[Solarpanel]

Yes still the same problem.  What do you mean by IPSEC?  I am using a BT home hub v3.  I have not changed any settings on the hub.

[Ben_H]

Hi Solarpanel,

This is a setting that needs amending on your router.

If you're unsure how to access this, please speak to your ISP for instructions. 

Many thanks,

Ben

[Solarpanel]

I have checked that the settings on the router are correct.  In addition, all has been working ok for many months, It is the SS that has stopped working, not the hub.  There has been no firmware update to the hub for many months.

Currently have lights 1 and 2 on constantly. 4 is flashing internittantly.