Sure Signal Version 3 - New Unit Won't Register

[weeksp]

Hi,

I bought a new Vodafone Sure Signal (V3) yesterday to replace my old version 1 unit.

Last night, to set it up I first logged on to MyVodafone, selected Manage Sure Signal and from the range of options chose something along the lines of "Replace My Sure Signal".  I then went through the process of entering the new Serial Number and confirming that I wanted to replace my unit.

On MyAccount, it then showed the status as "pendingReplaced". 

I then cabled up the Sure Signal and powered it on.  The power light came on and the Internet light starting flashing, indicating that connection is in progress.  This was last night and as of this morning (so 12 hours later) the internet light is still flashing and the unit has not connected (i.e. no coverage in my house).

The unit is cabled up correctly.  It's connected to port 2 on my ADSL router and the port 2 light on the router is lit. 

The serial number is 40132725421.

I have attached a screenshot of what MyVodafone now shows when I log in to MyVodafone and choose to manage my SureSignal.

Help please!

Regards

Paul

[dahmed4]

Hi Paul,

if you regsietred the device and still showing pending replaced after 24 hour i would strongly recommend to contact 2nd Line Tech To Check if they can do it for you to get it registered correctly

[Retired-Lee]

Hi there weeksp,

Thanks for posting.

I've checked the registration of the VSS and all looks OK to me.

Can you tell me if you still have the same problem?

Cheers,

LeeH