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Solution

Sure Signal Version 3 VSS not working

rjacks
2: Seeker
2: Seeker

Hi, I have a SureSignal that was working has stopped this morning.  I have tried resetting the router and the device.

 

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)
 
Model: 9361 Home Cell p3.0

Serial No: 40123645109

Download speed 2.10 mbps
Upload 0.39 mbps
Ping 46 ms

Jitter 1 ms

Grade B*

External IP
90.246.68.164

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms     4 ms     4 ms  192.168.2.1
  2    47 ms   168 ms    49 ms  62.208.14.22
  3    47 ms    46 ms    46 ms  62.208.12.33
  4    47 ms    46 ms    47 ms  62.208.14.99
  5    47 ms    47 ms    47 ms  62.208.15.21
  6    48 ms    49 ms    47 ms  xe-10-0-0-xcr1.lnd.cw.net [166.63.168.197]
  7    55 ms    51 ms    51 ms  ae15-xcr1.lns.cw.net [195.2.30.114]
  8    47 ms    48 ms    48 ms  195.2.30.62
  9    65 ms    64 ms    66 ms  vodafone-gw1.cw.net [195.59.77.26]
 10    64 ms    64 ms    62 ms  85.205.0.34
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

thanks

Russell

 

1 ACCEPTED SOLUTION

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi rjacks,

 

Thanks for posting.

 

I can see your Sure Signal last made contact with our server yesterday at 16:02.

 

Is everything ok now? 

 

I'd like you to restart the Sure Signal and let me know what happens?

 

Thanks

 

Ian

 

 

View solution in original position

10 REPLIES 10

DaveCD
Moderator (Retired)
Moderator (Retired)

@Blueberry72 

 

Thanks for letting us know.

 

If you have any further issues, please don't hesitate to drop us a post.

 

DaveCD