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21-02-2014 12:30 PM
Hi, I have a SureSignal that was working has stopped this morning. I have tried resetting the router and the device.
Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)
Model: 9361 Home Cell p3.0
Serial No: 40123645109
Download speed 2.10 mbps
Upload 0.39 mbps
Ping 46 ms
Jitter 1 ms
Grade B*
External IP
90.246.68.164
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms 4 ms 4 ms 192.168.2.1
2 47 ms 168 ms 49 ms 62.208.14.22
3 47 ms 46 ms 46 ms 62.208.12.33
4 47 ms 46 ms 47 ms 62.208.14.99
5 47 ms 47 ms 47 ms 62.208.15.21
6 48 ms 49 ms 47 ms xe-10-0-0-xcr1.lnd.cw.net [166.63.168.197]
7 55 ms 51 ms 51 ms ae15-xcr1.lns.cw.net [195.2.30.114]
8 47 ms 48 ms 48 ms 195.2.30.62
9 65 ms 64 ms 66 ms vodafone-gw1.cw.net [195.59.77.26]
10 64 ms 64 ms 62 ms 85.205.0.34
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
thanks
Russell
Solved! Go to best answer.
22-02-2014 02:37 PM
Hi rjacks,
Thanks for posting.
I can see your Sure Signal last made contact with our server yesterday at 16:02.
Is everything ok now?
I'd like you to restart the Sure Signal and let me know what happens?
Thanks
Ian
04-12-2014 09:19 AM
Thanks for letting us know.
If you have any further issues, please don't hesitate to drop us a post.
DaveCD