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Solution

Sure Signal Version 3 VSS not working

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Niggle
2: Seeker
2: Seeker

‎23-02-2014 09:52 AM

Hi My Version 3 VSS has stopped working a few days ago for no apparent reason. I have tried re-setting and switching off both the VSS and router but to no avail. Lights (Power - flashing, 1st light - orange, 2nd light - off, 3rd light - orange). Please can you advise? Many thanks.
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Niggle
2: Seeker
2: Seeker
In response to Retired-Matt_Vo

‎25-02-2014 03:12 PM

Hi, thanks for the reply. Miraculously, overnight and after 7-10 days of it not working, the VSS has sparked back into life this morning so I don't know if you guys re-set something from your end or whether the 'Sure Signal fairy' has been at work?! :smileyhappy:

@Matt wrote:

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

 

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Retired-Ian_
Moderator (Retired)
Moderator (Retired)
In response to Niggle

‎21-03-2014 07:01 PM

Hi Niggle,

 

Thanks for the update.

 

Let us know what happens.

 

Thanks

 

Ian

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Niggle
2: Seeker
2: Seeker
In response to Retired-Ian_

‎25-03-2014 04:30 PM

Hi

BT Openreach (on behalf of Vodafone Fixed Lines) have fixed the broadband

@ian_C wrote:

Hi Niggle,

 

Thanks for the update.

 

Let us know what happens.

 

Thanks

 

Ian

@ian_C wrote:

Hi Niggle,

 

Thanks for the update.

 

Let us know what happens.

 

Thanks

 

Ian



fault and the VSS is now back up-and-running.

Many thanks.

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