Sure Signal and BT Home Hub not working

[haszaidi]

My Sure Signal V2 has recently stopped working (only power light appearing) and I wanted to know whether this was related to the issue with BT Infinity broadband routers or whether that issue was resolved now.

[Retired-Kay]

Hi haszaidi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[haszaidi]

Speed results - 35.27 Mbps (download), 10.85 (upload)

Ping test - packet loss 0, ping 20ms, jitter 0

External IP - 86.183.107.45

Serial number: 40120156878

Result of trace router
C:\Windows\System32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]
  2    14 ms    14 ms    13 ms  217.32.140.74
  3    15 ms    14 ms    14 ms  217.32.140.46
  4    14 ms    14 ms    14 ms  217.32.141.250
  5    15 ms    14 ms    14 ms  31.55.164.83
  6    14 ms    14 ms    14 ms  31.55.164.107
  7    15 ms    15 ms    14 ms  acc1-10GigE-0-2-0-7.bm.21cn-ipp.bt.net [109.159.
248.110]
  8    22 ms    23 ms    21 ms  core1-te0-15-0-15.ealing.ukcore.bt.net [109.159.
248.40]
  9    19 ms    20 ms    20 ms  peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.96]
 10    21 ms    22 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    24 ms    23 ms    23 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *

[grolschuk]

Have you recently changed routers, or was it working fine and then suddenly stopped working with no changes as far as you know?

[haszaidi]

No, my router is the same one I had when I first set up my Sure Signal.

[Retired-Kay]

Hi haszaidi, 

Your traceroute is fine. 

We're still looking into the BT Infinity issue as this is still ongoing. 

Can you try the Sure Signal at a different location (friend or family members maybe?) so that we can rule out any fault with the device? 

Thanks, 

Kay

[haszaidi]

Actually, since I rebooted my router last night it seems to be showing signs of life. It was working in the morning but it wasn't when I got back from work (just the power light) but it is now working again.