Sure Signal and poor customer service

[lk37]

Got a replacement Sure Signal, last one worked to 18months then just stopped.

Connected up replacement last night, got confirmation emails and txts but no joy accessing Vodafone system.

Have re booted, reset, de registared and re registered, more confirmation texts and emails but lights still saying cant access vodafone system.

Have also been on hold with vodafone tech team for 58 minutes....not amused!!

[lk37]

1hr 2 minutes on hold with tech team and I've been cut off!

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator