Sure Signal fails to configure

[watsonroger]

Hi, trying to get a Sure Signal to connect and configured cleanly to my BT 3 Router. BT event log:- 12:50:50, 29 Nov. (19403.150000) Admin login successful by 192.168.1.73 on HTTP 12:50:43, 29 Nov. (19396.270000) Lease for IP 192.168.1.79 renewed by host Unknown-b0:46:fc:9c:b7:c9 (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min 12:50:43, 29 Nov. (19396.270000) Device connected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.79 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps 12:50:43, 29 Nov. (19396.190000) Lease requested 12:48:44, 29 Nov. (19278.030000) Lease for IP 192.168.1.79 renewed by host Unknown-b0:46:fc:9c:b7:c9 (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min 12:48:44, 29 Nov. (19278.030000) Device connected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.79 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps 12:48:44, 29 Nov. (19277.940000) Lease requested 12:47:50, 29 Nov. (19223.560000) Wire Lan Port 3 up 12:47:47, 29 Nov. (19220.570000) Wire Lan Port 3 down 1. Product name: BT Home Hub 2. Serial number: +058720+1204002422 3. Firmware version: Software version 4.7.5.1.83.8.94.1.11 (Type A) Last updated 12/01/13 4. Board version: BT Home Hub 3.0A 5. ADSL uptime: 0 days, 05:30:26 6. Bandwidth: 1128 / 20167 7. Data sent/received: 0.0 / 0.1 8. Broadband username: bthomehub@btbroadband.com 9. BT FON: Yes 10. Wireless network/SSID: BTHub3-KXJ6 11. Wireless connections: Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled 12. Wireless security: WPA and WPA2 13. Wireless channel: Automatic / 6 14. Firewall: Default 15. MAC Address: c0:ac:54:c4:22:a0 16. VPI/VCI: 0 / 38 17. Line profile: Interleaved 18. Software variant: - 19. Boot loader: - Only solid Red light and intermittent white Internet light showing. SS s/n = 40131982635 Registered OK Please advise what's required or is the unit faulty Thanks in advance. Roger

[watsonroger]

Thanks for update, problem still exists, solid red light and slow flashing first white light.

There was no successfull connection visible on the device over the weekend.

Here is the event log from the home hub:-

Recorded events

Time and date Message

17:28:16, 09 Dec.	(191658.340000) Admin login successful by 192.168.1.64 on HTTP
17:28:04, 09 Dec.	(191646.390000) New GUI session from IP 192.168.1.64
17:27:38, 09 Dec.	(191620.790000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:27:38, 09 Dec.	(191620.790000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:27:38, 09 Dec.	(191620.730000) Lease requested
17:26:46, 09 Dec.	(191567.870000) Wire Lan Port 1 up
17:26:43, 09 Dec.	(191564.880000) Device disconnected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9
17:26:43, 09 Dec.	(191564.880000) Wire Lan Port 1 down
17:25:42, 09 Dec.	(191504.100000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:25:42, 09 Dec.	(191504.100000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:25:42, 09 Dec.	(191504.040000) Lease requested
17:23:45, 09 Dec.	(191387.440000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:23:45, 09 Dec.	(191387.440000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:23:45, 09 Dec.	(191387.390000) Lease requested
17:21:48, 09 Dec.	(191270.630000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:21:48, 09 Dec.	(191270.630000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:21:48, 09 Dec.	(191270.580000) Lease requested
17:19:51, 09 Dec.	(191153.630000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:19:51, 09 Dec.	(191153.630000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:19:51, 09 Dec.	(191153.580000) Lease requested
17:17:54, 09 Dec.	(191036.450000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:17:54, 09 Dec.	(191036.450000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:17:54, 09 Dec.	(191036.390000) Lease requested
17:15:57, 09 Dec.	(190919.690000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:15:57, 09 Dec.	(190919.690000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:15:57, 09 Dec.	(190919.620000) Lease requested
17:14:01, 09 Dec.	(190803.100000) Lease for IP 192.168.1.66 renewed by host SureSignal (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
17:14:01, 09 Dec.	(190803.100000) Device connected: Hostname: SureSignal IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
17:14:01, 09 Dec.	(190803.040000) Lease requested
17:13:09, 09 Dec.	(190751.110000) Wire Lan Port 1 up

[Retired-Kay]

Hi watsonroger, 

The colour sequence you can see is the Sure Signal trying to configure with our servers. 

Can you try it at an alternative location (friend/family members) so that we can rule out any issues with the Sure Signal? 

Let us know how you get on, 

Kay

[watsonroger]

Hi, thanks for update, I will try your suggestions but also be aware that the same problem exists with a HH V3  at this location, that was why I invested in a HH V4 expecting that to fix the problem.  I'll try and find another location to test and update you with the results.

Regards

Roger

[watsonroger]

Hi tried the sure signal on another router at a different location with the same results that I am experiencing, i.e. solid red light and slow flashing Internet white light.

Please advise what to do next.

Regards

Roger

[watsonroger · Accepted solution]

Hi, good news, the sure signal now works.  The solution was to do a full unit reset along with a reset of the HH.  Followed the start-up procedure and waited almost 1hr and both white lights came on solid.  Tried using mobile phones and then the third light came on.  Success.

Thanks again for you help and would suggest that one of your initial tests for others is to ensure a full reset is carried out, make sure that the button is pressed for a minimum of 30 seconds as I had tried this previously but may not have held the reset button for the full 30 seconds.  

Happy bunny.

Regards

Roger

[DaveCD]

Hi Roger

That's awesome news!:smileyhappy:

If you need anything else, please don't hesitate to post.

DaveCD