BT Business Hub 3 and sure signal 1 problem

[hmhbs]

For some time with my previous BT 2Wire router I had occasional problems with the sure signal in that I could hear people calling me but they couldn't hear me. A simple reset usually solved it, albeit temporarily.

I have now upgraded to a BT Business Hub 3.0.

The problem is now persistent and callers cannot hear me at all.

I contacted BT and set ports as below

TCP 8

TCP 50

UDP 123,500, 1723,4500

The problem persists.

Any help would be appreciated

[Ben_H]

Hi hmhbs,

We'll be happy to check your unit remotely for you. So we can get all the details we need, can you take a look at our Sure Signal Troubleshooting thread and then post back your results?

Cheers, Ben

[hmhbs]

I have also contavted BT who after several tests say there is an apparent line fault. Therefore, lets see what happens there and I'll get back to you if the problem persists.

Thanks