Sure Signal in My Vodafone- no option to manage users

[mosman457]

to which support group adress do I please ask this question:

I can no longer see how to manage users for my Vodafone Suresignal. I can access all other options on site OK and problem persists in multiple browsers after clearing cookies and cache.

I am the account owner and Suresignal device works most of the time.

many thanks in advance,

Mark

[Retired-Ian_]

Hi mosman457,

You can find out how to manage users on the Sure Signal here.

Thanks,

Ian

[mosman457]

Thank you for your response. The video you point at shows how the manage users option should work. This does not work for me, which is why I raised the support question. Please advise how I can speak to a support person who can investigate.

[Gemma]

Hi mosman457,

So we can investigate this for you, please send us your details here.

Thanks,

Gemma

[ywu]

I have exactly the same problem. There is no option to Add Users. I know I can call 191 to do it but I'd rather self-serve as I can then add family and friends when they visit. 

[Gemma]

Hi @ywu

We can check why this i for you, please contact us here.

Thanks,

Gemma