My Suresignal has been in for repair since August this year. I have made over 14 calls to customer service, visited my local Vodafone store 12 times and had over 22 Vodafone chat sessions.
No one will refund me, no one will tell me why I have not received a replacement. I was told in Agust it would take 5 days. After 5 days I got an sms that said we dont know when your sure signal will be repaired. So I kept calling customer service and chatting online and, of course, personally visiting my local Vodafone store. In September I was told October. In October I was told the end of October. At the end of October I was told November. In November I was told a few more days. At the end of November I was told the beginning of December, then I called Customer service again and the custonmer service agent said they would call my local store. They asked me to wait while they called the store and then was told to get to my local Vodafone store quick as they had the Sure Signals in stock. I raced to my local Vodafone store and they said no one from customer service had called them and they have had no stock of Sure Signals since July 2014. So here we are now in January 2015.
I know Vodafone are selling Sure Signals online and I have asked customer servicem four times, to send me a new one instead. They said they cant and to wait until the repair is done. I said when will that be, they said they do not know.
This has to be the most appauling customer service I have ever experienced. Lies, Lies and more Lies!
To Laura at Vodafone Forum - I have completed the forms as per your email and you said your team would pick this up last week. I have heard nothing!
When do I get my sure signal? Refund me or give me a new one!
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