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17-12-2014 06:05 PM - edited 17-12-2014 06:07 PM
When I call my phone it just says "this persons phone is unavailable" although I can make calls with the sure signal I cannot receive them?
Sure Signal Serial
40113819367
IP address 82.40.4.42
http://www.speedtest.net/my-result/3992363905
http://www.pingtest.net/result/112881107.png
Traceroute
C:\>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
2 39 ms 36 ms 36 ms cpc19-know11-2-0-gw.17-2.cable.virginm.net [82.4
0.4.1]
3 14 ms 11 ms 10 ms know-geam-1a-ge19.network.virginmedia.net [81.97
.115.57]
4 24 ms 10 ms 11 ms pres-core-2a-ae10-0.network.virginmedia.net [195
.182.178.145]
5 * * * Request timed out.
6 * * * Request timed out.
7 35 ms 40 ms 23 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
8 26 ms 31 ms 30 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
9 26 ms 31 ms 26 ms ldngw1.arcor-ip.net [195.66.224.209]
10 30 ms 27 ms 27 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tried changing postcode, done countless resets, opened all ports and even put it into DMZ but still no incoming calls
21-12-2014 11:04 AM
Hi @Garny,
Please ensure that IPSEC is ticked in your router settings. This will help the Sure Signal connect.
Thanks,
Matt B
04-01-2015 04:49 PM
It already is, I have had the suresignal switched off till now as it was unusable, just tried and it still is, do you have any more ideas apart from enabling Ipsec?
05-01-2015 12:17 PM
Hi @Garny
If IPSEC is enabled the only other thing I can recommend trying a new Ethernet cable.
Thanks,
Sukhi