Ask
Reply
Solution
17-01-2014 08:43 AM
Hi,
I have a Sure signal 3 and two iphones in the house. Iphone 4 works fine all the time. My iphone 5 sometimes connects and sometimes will not. If i turn the sure signal on and off it connects. It is getting a little frustrating as if i get a call and it has not connected the signal is that poor it drops straight away. After paying £100 for this piece of kit i am a little perplexed as to why it is not 100 % or somewhere near 100 % connection improved. I am the main account holder and I am using a BT home hub 4 with infinity 2 running at 80mbs at router.
Solved! Go to best answer.
19-01-2014 08:46 AM
Hi crowster80
Everything looks fine, the traceroute hits the servers, the speeds are good and the ping is as expected.
Those are the first things we check as often these are the root cause.
I have checked your serial number and can see all was well, apart from one hiccup, and although this has been resolved I have resynced your Sure Signal to correct any faults.
Please can you let me know if you're still experiencing the same issue.
DaveCD
17-01-2014 10:47 AM
Hi crowster80,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
DaveCD
17-01-2014 11:14 AM
17-01-2014 05:27 PM
17-01-2014 05:39 PM
19-01-2014 08:46 AM
Hi crowster80
Everything looks fine, the traceroute hits the servers, the speeds are good and the ping is as expected.
Those are the first things we check as often these are the root cause.
I have checked your serial number and can see all was well, apart from one hiccup, and although this has been resolved I have resynced your Sure Signal to correct any faults.
Please can you let me know if you're still experiencing the same issue.
DaveCD
23-01-2014 07:32 PM
23-01-2014 07:36 PM
24-01-2014 04:34 PM
25-01-2014 05:08 PM