Sure Signal issues

[spewage]

Hi,

I have a SS3 which has the following issues;

1.  Range of the femtocell seems to be about 2m... 

2. Poor outgoing call quality,

Diagnostic info below

Lights - Solid Red, Solid White, Solid White, Solid White when calling 1m from SS3

Speedtest: 67Mb up, 18Mb down

Ping: 33ms

External IP: 81.156.148.239

SS3 Serial: 42142815564

Tracert results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 22 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 32 ms 8 ms 9 ms 217.32.141.144
3 8 ms 8 ms 8 ms 217.32.141.222
4 12 ms 11 ms 11 ms 212.140.235.82
5 12 ms 12 ms 64 ms 31.55.164.219
6 36 ms 11 ms 11 ms 31.55.164.109
7 44 ms 50 ms 11 ms 109.159.248.199
8 31 ms 19 ms 17 ms core2-te0-3-0-14.ealing.ukcore.bt.net [109.159.248.154]
9 27 ms 19 ms 19 ms peer6-0-10-0-21.telehouse.ukcore.bt.net [109.159.255.91]
10 31 ms 17 ms 15 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
11 16 ms 16 ms 17 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

 Any help gratefully received.  

[DaveCD]

@spewage,

Everything you've posted looks great.

The symptoms you describe would fall under Call Audio Quality Issues but this doesn't match the internet speeds you have.

Please test this at another location such as a friend or family members (preferably with a different ISP).

[spewage]

Dave,

I can potentially try that - although since the SS3 takes a long time to initialise I'm not sure it will be a great idea.

Any comment on the size of the cell?  If I'm more than 3m away, I get no signal...

[Rahim]

@spewage Were you able to test the Sure Signal at a different location as per @DaveCD advice? 

The signal transmitted from the device can be affected by building materials used in your home (wall type).