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22-01-2014 11:04 AM
Hi, My Sure Signal has been working fine for several months and last week just stopped. Serial # 40132122553. I've just got a solid red light, occasionally the left light flashes white. If looked at the forum and it seems I have a problem with the internet connection to vodafone here is my tracert for my Virgin Cable Line:(I have 2 ISPs neither connect)
C:\>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms 2 ms 2 ms my.router [192.168.2.1]
2 12 ms 12 ms 12 ms cpc8-woki7-2-0-gw.6-2.cable.virginm.net [86.20.8
8.1]
3 13 ms 11 ms 9 ms glfd-core-2a-ae3-3193.network.virginmedia.net [8
6.28.21.21]
4 13 ms 12 ms 13 ms brnt-bb-1a-ae17-0.network.virginmedia.net [62.25
3.174.89]
5 19 ms 17 ms 13 ms brhm-bb-1b-et-700-0.network.virginmedia.net [62.
253.175.38]
6 * 17 ms 18 ms brhm-bb-1c-ae7-0.network.virginmedia.net [62.253
.174.102]
7 * * 22 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
8 39 ms 38 ms 39 ms ldngw1.arcor-ip.net [195.66.224.209]
9 38 ms 35 ms 38 ms 85.205.116.10
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
Here is the one for My Sky ADSL connection......
C:\>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms 2 ms 2 ms my.router [192.168.2.1]
2 4 ms 3 ms 2 ms 192.168.1.1
3 * * * Request timed out.
4 31 ms 35 ms 31 ms ip-89-200-131-212.ov.easynet.net [89.200.131.212
]
5 56 ms 113 ms 100 ms 02780822.bb.sky.com [2.120.8.34]
6 77 ms 110 ms 123 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
7 27 ms 120 ms 98 ms 4.69.141.189
8 29 ms 118 ms 119 ms 4.69.167.18
9 99 ms 117 ms 108 ms 4.69.153.114
10 94 ms 99 ms 169 ms 4.69.166.9
11 53 ms 119 ms 98 ms 195.50.122.66
12 124 ms 117 ms 101 ms 85.205.116.14
13 * * * Request timed out.
14 * * * Request timed out.
Solved! Go to best answer.
22-01-2014 09:27 PM
22-01-2014 07:52 PM
HiPeterGray,
Welcome to the eForum.
Looking at your serial number, your Sure Signal hasn't connected to our servers since Thursday 9 January. I've pushed a manual synchronisation through so could you:
The Sure Signal will come online in around 1 hour but let me know if you need anything else.
Cheers, Ben
22-01-2014 08:04 PM
Hi Ben, thanks for the reponse.
Pressed reset button for 90seconds - only light was power light, no ther lights.?
Released button, flashing white internet light now.
Will report back in a couple of hours, but I didn't get the expected response when holding down the reset button.
Cheers - Pete
22-01-2014 09:27 PM
Service restored.
Thanks, Pete