Sure Signal not connecting to the internet

[spj_uk]

Hi, 

I have a new Sure Signal v3 box  ( 40130447978 ), however it will not connect to the internet. 

Power light solid and internet flashing for a few minutes then goes to

Power light flashing and Service and Users light both solid orange.

Then it tries again. 

Looked at the troubleshooting and clicked on the relevant image but there was no info available, only the option to ask a question - dodgy link?

I have a fixed IP address 81.149.13.41

Simon.

[Retired-Charles]

@spj_uk - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.

VSS Traceroute command

1. On a PC:
2. Click on Start and select Run
3. Type CMD into the Run box and press enter/click ok
4. A black box will appear.
5. In this box type tracert 212.183.133.177 press Enter
6. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[spj_uk]

• Your speed test results: 2.25 down, 0.56 up
• Your ping test results:132ms (jitter 93ms)
• Your external IP address 81.149.13.41
• The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms 1 ms BTBusinessHub.home [192.168.3.1]
2 167 ms 98 ms 28 ms host81-139-96-1.in-addr.btopenworld.com [81.139.96.1]
3 170 ms 86 ms 27 ms 213.120.182.141
4 170 ms 60 ms 83 ms 213.120.161.82
5 50 ms 27 ms 27 ms 31.55.164.51
6 43 ms 28 ms 28 ms 31.55.164.107
7 30 ms 27 ms 27 ms 109.159.248.69
8 890 ms 910 ms 912 ms core2-te0-3-0-15.ealing.ukcore.bt.net [109.159.248.158]
9 901 ms 898 ms 935 ms 194.72.31.139
10 40 ms 34 ms 109 ms lndgw2.arcor-ip.net [195.66.224.124]
11 342 ms 415 ms 50 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Charles]

@spj_uk - Your download speeds are a worry and your tracreroute is showing some very high results.

You need to get in touch with your ISP to see if there's anything they can do.

[spj_uk]

Is there a minimum speed? I'm getting on to BT about trace

[spj_uk]

Ok things appear to have moved on a bit

Power - red and solid

Internet - white and solid

Service - white and solid 

Users - off

However I appear to improved signal but another device here has not seen an improvement.

[Retired-Charles]

@spj_uk - Ideally a 4.13mbps download speed would be recommended.