Sure Signal not connecting

[itsahabit]

Hi, my sure signal had to be reset and re-sync'd yesterday. It works for several hours then my phone would no longer connect to it. Both white lights were on as if it was in contact with my phone but it would not work. I rebooted it several times but could not connect to it with my phone. I then tried to reset it by pressing the reset button for 30 seconds. Now it does not connect to Vodafone.

Help me please!

[Retired-Dave · Accepted solution]

Hi itsahabit,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your Sure Signal serial number.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave