Sure Signal stopped working - help please. (2 flashing lights)

[JohnAdams101]

Hello,

I've had my Sure Signal for years now. Worked fine.

The last few weeks it has just had the 2 flashing lights.including thew red flashing light.

I've tried turning it off/on again - not helped.

Tried the reset procedure. No help.

Tried calling Vodafone - they advised they reset the vpn connection at their end. No help.

I've reset it again. No help.

Just the two lights flashing.

I've not made any broadband or firewall changes. It's worked fine for 2 years.

Can you help please?

Serial Number: 40114512748

My IP: 86.167.145.5

My broadband speed and quality is fine - 20mb down, 2mb up.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    18 ms    <1 ms    <1 ms  192.168.1.1
  2     8 ms     8 ms     8 ms  213.120.155.230
  3     9 ms    10 ms    11 ms  213.120.155.142
  4    10 ms     9 ms     9 ms  217.41.216.226
  5     9 ms     9 ms     9 ms  31.55.164.221
  6     9 ms     9 ms     9 ms  31.55.164.109
  7    10 ms     9 ms    10 ms  109.159.248.206
  8    17 ms    15 ms    15 ms  109.159.248.150
  9    13 ms    13 ms    14 ms  109.159.254.108
 10    29 ms    30 ms    17 ms  195.66.224.124
 11    15 ms    15 ms    14 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[Retired-Lee]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[JohnAdams101]

Thanks - all the details should be in my post.

Look forward to hearing from you.

[Retired-James]

Hi JohnAdams101,

Thanks for your posts.

Looking at the registration I can see that it’s not connected to the server since July last year.

Can you confirm the last time that you used this Sure Signal?

I’d try to deregister it and register it again to see if it gives it the kick it needs.

James

[JohnAdams101]

That can't be right! What were you checking the serial?

It's been fine for the last 2-3 years but then stopped working the last 2 weeks.

I can confidently say it was working last month no issues at all. Full 5 bars and full 3g.

How do i do the deregister/register?

[Jenny]

Hi JohnAdams101,

I’ve double checked the serial number that you posted above and this has definitely not updated since July 2012.

To deregister this, you just need to log into your My Vodafone account and go to ‘Manage my Sure Signal’.

Thanks

Jenny 

[JohnAdams101]

I have deregistered and registered sucessfully.

I've also factory reset the device.

I'll leave it a short while now - could you recheck if it has contacted your servers since this reregistering (and also confirm that you can see the reregistering).

Thanks.

[JohnAdams101]

Wasn't working this morning when i checked - same lights flashing.

Please could you advise what you see at your end and what to do next?

Thanks.

[Retired-Kay]

Hi JohnAdams101, 

It's still showing it last updated on the 22/07/2012, It's not something I've seen happen before. 

Can you try the Sure Signal on a different Internet connection (at a friend or family members house) to see if it works? We need to determine if it's possibly a fault with the Sure Signal itself. 

Thanks, 

Kay

[JohnAdams101]

Thank you for your ongoing help.

I'm really unable to do this unfortunately. I can say my box has definitely been working up until about 2 weeks ago and definitely nothing changed on my router/broadband. (BT broadband but netgear third party router).

Is it possible to reset again at your end or any further troubleshooting? I appreciate why the question is being asked but it's not possible for me to do this testing on a different internet connection.

Look forward to hearing back from you.