Sure Signal not transmitting a 3G signal

[Retired-Kay]

This issue presents the following symptoms:

For version 1 Sure Signal (the one with four lights on the front):

• Lights one, two and four are solid which indicates the Sure Signal is connected, but isn't giving a 3G signal.
• Light three does not light up when attempting to make a voice or data connection through your Sure Signal

For version 2 Sure Signal (the one with 3 lights on the front): 

• The power and system lights are both solid, Light three does not light up when attempting to make a voice or data connection through your Sure Signal 

For version 3 Sure Signal (the plug in version):

• Lights one, two and three are solid
• Light four does not light up when attempting to make a voice or data connection through your Sure Signal

If you're experiencing this issue, please contact Live help.