Sure Signal not transmitting a 3G signal

[mark990]

Sre signal 3 stopped working last week and I read on the forum that there was a Vodafone fault. Left it until this week but still not working. I have reset and repowered, have solid red and 2 white lights but the 4th light is constantly out. I try to make calls from 2 different phones that previously worked but they don't connect. Is it a reset issue from your end? Please try to help asap as we are now have mobiles that are not mobile.

Thanks in Advance

Mark

[DaveCD]

@mark990

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[mark990]

Hi Dave

Here goes but bear with me, I'm no computer wizz and don't know my DNS from my elbow.

Speed: Download 4.48

Upload 1.84

Ping: 34ms  Jitter 2 ms

IP: 109.147.49.140

Traceroute: No idea whatsoever. Using a Mac

SN: 40131963437

Thanks

Mark

[mark990]

Hi Dave

Hang on, could be this little fella:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.254 (192.168.1.254)  7.216 ms  1.779 ms  1.741 ms

 2  217.32.141.144 (217.32.141.144)  8.296 ms  9.819 ms  7.711 ms

 3  217.32.141.206 (217.32.141.206)  6.973 ms  10.491 ms  7.714 ms

 4  212.140.235.74 (212.140.235.74)  11.204 ms  14.216 ms  11.233 ms

 5  31.55.164.147 (31.55.164.147)  10.533 ms  11.427 ms  11.693 ms

 6  31.55.164.109 (31.55.164.109)  11.409 ms  11.837 ms  11.890 ms

 7  109.159.248.203 (109.159.248.203)  11.731 ms  10.973 ms  10.938 ms

 8  core2-te0-15-0-15.ealing.ukcore.bt.net (109.159.248.162)  17.946 ms

    core1-te0-15-0-15.ealing.ukcore.bt.net (109.159.248.40)  19.612 ms

    core2-te0-15-0-16.ealing.ukcore.bt.net (109.159.248.160)  18.020 ms

 9  peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213)  15.944 ms

    peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112)  15.527 ms  18.821 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  18.015 ms  18.716 ms  18.827 ms

11  85.205.0.93 (85.205.0.93)  18.182 ms  17.441 ms  17.251 ms

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Stopped it there as I think it's done?

[mark990]

Suddenly working again. Did you do anything at your end?

[Ben_H]

Hi Mark,

Thanks for posting your results. I'm pleased to say they all seem to check out fine.

I can see your unit hasn't contacted our servers for a while so I've pushed through a manual resync. 

To complete the action, I'll need you to reset your Sure Signal and allow up to six hours for it to come back online.

Cheers,

Ben