Sure Signal not visible

[animal1234]

I have tried my V3 sure signal box on several routers now.  A BT home hub 4, a netgear wndr3400 and a virgin media superhub.  None of these three hubs can see the Sure signal box when it is connected to the router via ethernet cable.  I have used various ethernet cables new and old, long and short and to no avail.  Serial 40132623154

Please help me because I'm literally going crazy with this thing.  I've followed every port forwarding guide in the world to get this thing running and as yet nothing.

When connected the sure signal has a flashing red and a continous orange phone symbol, I've have addressed this issue with the portforward instructions for all three routers but to no avail once more.  I'm concerned the device itself is faulty.

[animal1234]

 have tried my V3 sure signal box on several routers now.  A BT home hub 4, a netgear wndr3400 and a virgin media superhub.  None of these three hubs can see the Sure signal box when it is connected to the router via ethernet cable.  I have used various ethernet cables new and old, long and short and to no avail.  Serial 40132623154

Please help me because I'm literally going crazy with this thing.  I've followed every port forwarding guide in the world to get this thing running and as yet nothing.

When connected the sure signal has a flashing red and a continous orange phone symbol, I've have addressed this issue with the portforward instructions for all three routers but to no avail once more.  I'm concerned the device itself is faulty.

[animal1234]

I have tried my V3 sure signal box on several routers now.  A BT home hub 4, a netgear wndr3400 and a virgin media superhub.  None of these three hubs can see the Sure signal box when it is connected to the router via ethernet cable.  I have used various ethernet cables new and old, long and short and to no avail.  Serial 40132623154

Please help me because I'm literally going crazy with this thing.  I've followed every port forwarding guide in the world to get this thing running and as yet nothing.

When connected the sure signal has a flashing red and a continous orange phone symbol, I've have addressed this issue with the portforward instructions for all three routers but to no avail once more.  I'm concerned the device itself is faulty.

[animal1234]

if the orange light next to the Ethernet cable comes on when the device is plugged in but then goes off, regardless of how many different routers/cables you use to test it on, is the sure signal device faulty?

[Retired-Andy]

Hi animal1234,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andy

[Ben_H]

Hi animal1234,

Has the guide sorted the problem out? 

If not, be sure to post your results and we can look into this further.

Cheers, Ben

[animal1234]

Ben,

It hasn't helped at all because the device has no connectivity between itself and the router. The orange light next to the Ethernet port is always off

[Jenny]

Hi animal1234,

Please get back to us with the results requested above and we can look into this further.

Thanks,

Jenny