Sure Signal not working after reset

[martindone]

My Sure Signal has stopped working even after trying to reset several times. All lights are on as before but my phone is no longer getting a signal. Any help appreciated

[BandOfBrothers]

Hi,

Which model of SS are you using?

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

[martindone]

It's version 3

[Mark]

Hi @martindone

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Mark

[martindone]

Ping 16ms

Download 20.53mps

Upload 17.48

Ext IP 2a02:c7f:5200:6400:c97d:bdec:6b06:f143

Traceroute: ...is not recognised as an internal or external command, operable program or batch file

[martindone]

Traceroute result (mis-typed first time!!)

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\martindone>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\martindone>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 10 ms 9 ms 14 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 26 ms 32 ms 102 ms be336.pr2.enlba.isp.sky.com [84.38.37.54]
4 * 297 ms 152 ms lag-102.ear1.London1.Level3.net [212.113.9.141]
5 76 ms 35 ms 25 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
6 341 ms 162 ms 234 ms ae0-xcr1.lsh.cw.net [195.2.24.110]
7 40 ms 318 ms 423 ms ae36-xcr1.lns.cw.net [195.2.25.170]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\martindone>

[martindone]

The light sequence is: Power light red, 1st white, 2nd white, third off

[Rahim]

@martindone Please can you verify your Sure Signal serial number? 

[martindone]

The serial number is 40134728084

[Tash]

@martindone I've now resynced your device. Please allow 6 hours to pass before resetting your device. Let us know if you continue to have any issues.