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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73717 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203308 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

SureSignal not working. Internet connection issue?

Hi there.  SureSignal has been working great since I installed at the start of the year. Now I have no signal on any of three phones registered to it.  Power light is on. All others off - implies can't see the internet, but I have changed nothing in ...

Time taking sure signal to boot up.

Can someone please tell me why it takes so long for the sure signal to work when switched on every morning it can take anything from 20-40 minutes before I get the solid lights on the box.

Quite a complex signal situation!

My mum goes to see my nan in a nursing home (no internet) every morning, it has a very bad text and call signal, how can this be rectified, its very important that she is able to contact others. She just bought a iphone 3gs and is struggling with sig...

coop94 by 3: Seeker
  • 13296 Views
  • 2 replies
  • 0 thanks

Unable to add new users to Suresignal

I have tried repeatedly today to add a new user to a registred Suresignal but it fails every time. After entering the users details, clicking submit and then confirm a stream of garbage\code is returned. I'm using IE9 on a Windows 7 Pro computer that...

Fried Sure Signal?

Three weeks ago my Sure Signal stopped working and now has just a solid green power light. I've spent hours on the phone, checked my network, had an upper tier (or whatever it's called) tech guy do the upseed bandwidth and traceroute tests (could hav...

frunet by 4: Newbie
  • 14420 Views
  • 2 replies
  • 0 thanks

SS 3 just arrived registered but not working

After a long wait my SS arrived and installed according to instructions. Successfully registered and email received to confirm this. 12 hours later the power light is still flashing while Users light remains on. Tried advice under 'Problems during co...

alafor by 2: Seeker
  • 13239 Views
  • 0 replies
  • 0 thanks

Lack of supply and Vodafone service in general are a joke!

I've been trying to get hold of a Sure Signal box for about a month now, similar to a few of the other members on here. There is no signal in my home due to a mast being taken down nearby, and this isn't likely to be resolved until about February tim...

Lauren24 by 2: Seeker
  • 12465 Views
  • 1 replies
  • 0 thanks

De Register Suresignal (but I dont have it anymore)

I have got rid of my old suresignal, and purchased a new one. beofre I got rid of my old suresignal I did not de-register it, and I dont have the serial number for it. I have posted on this forum before so I hope that the serial number is logged by t...

mardeman by 2: Seeker
  • 14208 Views
  • 3 replies
  • 0 thanks

dongle abroad

Hi I have a english vodafone dongle and I am in Spain at the moment  and would like to use my vodafone dongle, I also have a spanish vodafone sim card and wondered if it would be possible to put a spanish sim card in my dongle?  I am also thinking ab...

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