Sure Signal not working on Talk Talk

[john64]

I have a new Sure Signal

Alcatel - Lucent 9361 Home Cell p3.0

I registered it online, I tested my Talk Talk internet also fine see speed below.   Unfortunately after plugging it in to the router the new Sure Signal has one red light flashing and two amber lights which are the Signal strength light and the phone light constantly on.   I feel I have wasted another £100 as I had an older Sure Signal which worked fine on BT Broadband but doesn't work on my Talk Talk broadband.  Please help

  Your exchange is working normally.

You have Standard broadband

Your home is 0.4 miles away from your exchange.info

Up   Your router's connected to the internet

17.4Mb  Your speed is within the expected range  9.4 - 19.8 Mbps

[grolschuk]

Hi John64, welcome to the forums.

It sounds like your new talk-talk router is blocking some of the traffic that the suresignal needs to get a secure connection back to the vodafone mobile network.

What router have talk-talk issued you with?

If you were to re-connect your BT router, and configure it with your talk-talk adsl username and password do both units start working again?

Once we know the make/model of the new one, there are various port forwarding options, and vpn passthrough settings that can be checked to try and get the traffic flowing.

[john64]

The Talk Talk router is a DSL-3680  Firmware Version :v1.06t

[grolschuk]

That is a device that i've not had the (mis)pleasure of playing with, so hope someone else may be able to give some detailed instructions.

However if you can log into it's management webpage, and take a look around the advanced options, there may be something around the firewall rules that enables/disables vpn passthrough... you could do with enabling the IPSEC flavour if it is there.

If not then setting up port forwarding to force the correct traffic to the correct places could be needed.

Here is a handy website with instructions for your router (if talk talk have not customised it too much)

http://portforward.com/english/routers/port_forwarding/Dlink/DSL-2680/Vodafone_Sure_Signal.htm

Someone else in the forums last year had the same question, and they managed to get it working, so it should be doable.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/port-forwarding/td-p/1081795

[john64]

I have setup the Sure Signal as a static IP address 192.168.1.200 on the DSL-3680 router

I followed the information to open ports on http://portforward.com/english/routers/port_forwarding/Dlink/DSL-2680/Vodafone_Sure_Signal.htm

It is not clear what Private IP address is used on those screen shots so I put 192.168.1.200 as the Private IP address can't be left blank.

Saved settings, rebooted everything and still the same lights on the Sure Signal and its not working.

I found information on the forum about Vodafone IP addresses and tried pinging them, but don't see anything although cluster4.vap.vodafone.co.uk is clearly resolving OK.

ping cluster4.vap.vodafone.co.uk

PING cluster4.vap.vodafone.co.uk (212.183.133.177): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

ping 212.183.133.181

PING 212.183.133.181 (212.183.133.181): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

[grolschuk]

The VF addresses won't respond to pings, so as long as they resolve that should be good.

Can you press the reset button for 30 seconds on the bottom of the suresignal assuming it's the new plug type, and see if it will then connect?

Hopefully the person in the other thread will see your question and remember what was tweaked elsewhere, as the original post was almost a year ago, you may or may not get a reply.

Once the tech team get to your question, they should also be able to take a look and help out some more, but they could take upto 24 hours to get to new queries as they try to answer them in the order they are posted.

[john64]

Appreciate your support, it is the plug type Sure Signal.  The 30 sec reset button came up with the same result, eventually settling down to the same configuration of lights with the red light flashing.

What is frustrating is that I can't even call Vodafone using the 191 number, as recommended, because my town has no cell coverage which is why I'm desperate for this to work again.

Talk Talk blame Vodafone so that produces a dead end too.  I wonder if Vodafone tech are talking to Talk Talk tech to fix the underlying cause?

[john64]

I managed to run a traceroute from the DSL-3680 to the Vodafone 212.183.133.177, it looks like 30 hops were exceeded.  That seems really odd?  Don't Talk Talk and Vodafone have a peering arrangement?

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 40 byte packet
1:92.18.224.1 (host-92-18-224-1.as13285.net) (20 ms) (10 ms) (30 ms)
2:78.151.226.153 (host-78-151-226-153.as13285.net) (30 ms) (40 ms) (20 ms)
3:78.151.226.216 (host-78-151-226-216.as13285.net) (20 ms)
78.151.226.160 (host-78-151-226-160.as13285.net) (20 ms)
78.151.226.208 (host-78-151-226-208.as13285.net) (20 ms)
4:78.144.9.59 (host-78-144-9-59.as13285.net) (30 ms)
78.144.9.55 (host-78-144-9-55.as13285.net) (40 ms)
78.144.9.19 (host-78-144-9-19.as13285.net) (20 ms)
5:78.144.10.132 (host-78-144-10-132.as13285.net) (20 ms)
78.144.10.40 (host-78-144-10-40.as13285.net) (30 ms)
78.144.10.134 (host-78-144-10-134.as13285.net) (20 ms)
6:195.66.224.209 (ldngw1.arcor-ip.net) (40 ms) (30 ms) (30 ms)
7:85.205.116.6 (30 ms) (30 ms) (40 ms)
8: * * *
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traceroute done: !! maximum TTL exceeded

[grolschuk]

That trace is normal, as with the ping, the final hop (or two) will be set not to reply, so it just sits trying until it times out.

Did you have a snoop around the settings in the router to see if there were any VPN Passthrough settings? I know there is on my Virgin Home Hub, which fixed the problem when I ticked it.

Also a double check in the router's dhcp lease table to see that the router has issued the reserved IP address to the device, and not given it another DHCP allocation (which would stop the forwarding rules from working)

[john64]

No VPN pass through, only DMZ which doesn't cure it.  The reserved IP address has been issued to the Sure Signal and only to that specific device.

grolschuk do you work for Vodafone?