Sure Signal not working on Talk Talk

[john64]

I have a new Sure Signal

Alcatel - Lucent 9361 Home Cell p3.0

I registered it online, I tested my Talk Talk internet also fine see speed below.   Unfortunately after plugging it in to the router the new Sure Signal has one red light flashing and two amber lights which are the Signal strength light and the phone light constantly on.   I feel I have wasted another £100 as I had an older Sure Signal which worked fine on BT Broadband but doesn't work on my Talk Talk broadband.  Please help

  Your exchange is working normally.

You have Standard broadband

Your home is 0.4 miles away from your exchange.info

Up   Your router's connected to the internet

17.4Mb  Your speed is within the expected range  9.4 - 19.8 Mbps

[DaveCD]

Hi john64

Thank you for your posts and information.

Can you let us know what the serial number for the device is?

There has been some fantastic support from grolschuk (I can confirm he is not a Vodafone employee), please can you ensure the following ports are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 212.183.133.177-179
• 212.183.133.181-182
• 212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

Thanks

DaveCD

[john64]

Hi DaveCD,

The serial no: 40133868766

The ports are all in the DSL-3680 port forwarding list however I'm sorry I don't have any idea how to check if they are open or not.  

I also don't know how to setup the IP addresses as allowed on the DSL-3680 router and firewall however the Sure Signal IP is in the DMZ.

KR

[Gemma]

Hi john64,

I can your Sure Signal did make contact with the network on the 3 February at 10:18am.

To check your ports please see here.

If you can then please follow the steps from Dave’s last post and let us know how you get on? 

Thanks,

Gemma

[john64]

Hi Gemma,

If the SS made contact what does your device management system tell you about what worked and what failed?

Thanks
John

[john64]

PLEASE HELP! I Really need Vodafone coverage for work and the Sure Signal is currently my only hope.

[Jenny]

Hi John,

So that we can look into this further, please get back to us with the information requested above.

Thanks,

Jenny